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Unable to Restore iPad Air With iPad 2 Backup

Hello All,


I just purchased an iPad Air 128Gb Wi-Fi version to replace my iPad 2 64 Gb Wi-Fi version. I tried to restore the iPad Air with the iPad 2 backup through iTunes, but each time it aborts with a message to effect that the iPad 2 backup is either corrupted or not compatible. I tried backing up the iPad 2 again and then restoring iPad Air with the newer backup - but get the same message.


The result of this is that it is trying to sync all my old Apps but without their data - i.e. no previous game saves and the like. It also is not maintaining the folder structure that I previously had on my iPad 2.


Is there some kind of compatibility problem with restoring from an iPad 2 backup? This seems strange since my iPad 2 is only 2 years old. I've seen that other people had similar problems but with different devices. I'm just wondering if anyone has had this problem trying to restore to an iPad Air from an older iPad backup, and how do you get around this problem?


Any help would be tremendously appreciated. I really need to get my old App data and App folder structure from the old iPad backup.


FYI, I made sure that both the iPad 2 and the iPad air are both using iOS 7.0.3 in case that matters.

iPad Air Wi-Fi, iOS 7.0.3

Posted on Nov 8, 2013 9:33 PM

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32 replies

Nov 29, 2013 1:20 PM in response to Julian Bashir

Thanks, Voladero, that solution was brilliant. A great workaround after more than half a day of tearing my hair out. I was upgrading from an iPad 2 (running ios 7.0.4) to the new iPad Air. Doing a backup with a new administrator in a new account ensures a completely clean and present backup, whereas backups from your original account seem to hold material from previous systems on the iPad. But your solution does work, so if others have this problem, following Voladero's instructions should prove fruitful.

Dec 9, 2013 9:39 AM in response to Masrop

Just got my ipad air 128--when I plugged it in and set up as a restore I made a mistake and restored from my IPAD original-niot the ipad 2.


Since I am older I cannot figure out in itunes 11 how to "restore" (just installed 11) --can I clean the ipad air just by resetting it unteathered from the PC? Or do I have to be attached to clean it out.

Dec 9, 2013 10:36 AM in response to hal56

so far do good--downloaded 2/3 of apps in 30 minutes-I have 120 total apps apaprently on my ipad 2--will see how it works out-it looks like it will be nice as it will do the app settings and also the PDF's I have on my ipad2 etc.


I use the original IPAD to watch screens of how market is doing--it owes me nothing but let that one be a workhorse until the screen brightness runs out.

Dec 9, 2013 9:17 PM in response to Ruud Van Driver

Thanks RVD:


I eventuallly did that and it worked fine including the time it took to restore.


What I also learned that since I had 2 ipads and this is the third, my PC is using a lot of space to back up the Ipads. Not certain I want to back up to the cloud yet. Getting a bit nervous of how much is already our there someplace and realisticalay easy to get to.


Now I have to figure out how many devices I have and which ones I want to deactivate. Apple should increase that to 7. Between phones, and ipads and pc's and my wife and myself (see has the mini, a phone and a pc) we would each have to buy music.

Dec 28, 2013 11:08 AM in response to Julian Bashir

I restored my new iPad air from iCloud backup. Everything was restored fine, except that for more than a day most of the icons remained dark, failing to download. Then I followed another forum's advise and switched off the wifi, restarted the router and switched wifi on again - which solved my problem and all icons / apps downloaded within minutes. The problem now is that for a second day, the Settings/iCloud/Backup still shows that "iPad is currently being restored and it will backup automatically when it is finished".

If I try to cancel it, I get a message that the restoration will be problematic and that applications' content may be missing.

Does this fall within the above described problems of failing to restore from an iCloud backup ? Or is there any advise to solve it before applying Voladero's approach.

Dec 28, 2013 12:02 PM in response to nbgeorge

Here’s what ended up working for me after wasting 8 hours on the 26th to no avail! I started over....


(1) Tether the new iPad Air to iTunes and update software


(2) Using the iPad Air UI prompts set up the device as a new iPad (even if you plan to restore from the iPad2)


(3) With the iPad still tethered, restore the iPad 2 software backup on to the iPad Air (assuming you've backed up the iPad 2—if not, do this first).

Note: When you do this you’ll have two hardware devices with the same name (in my instance this was Sukibean iPad2 and Sukibean iPad2). This took a couple of hours (because I have tons of apps).


(4) Once everything was on the new device (iPad Air)—change the name of the new iPad Air on the actual device (this should automatically be reflected in the iTunes UI


Everything should now be in place—but you will need to re-enter email, FB and other passwords in settings.


Good luck!

Dec 29, 2013 12:52 AM in response to nbgeorge

Eventually solved it! First I switched off all iCloud sync functions in my old iPad (did not delete the account) and then did a hard restart on my new iPad air. When it came back on, the iCloud / Backup function was ready to backup for the first time on iCloud. I don't know if the combination of the above solved it or if it would have worked the same had I done just a hard restart on the new one.

Jan 14, 2014 1:29 PM in response to Voladero

Similar problems with attempts to back up ipad air to my iphone 5 using PC and iTunes.

Tried to back up new ipad air from prior itunes backups that I had from my iphone but nothing comes across to ipad yet it says it is successfull. I mean nothing, no contacts, apps, music etc.... Just some old/new ipad. Apple support said use the Cloud but I don't want to for multiple reasons. Unless someone knows a fix I am heading to the "Genius" desk and if this can't be resolved dumping the ipad air, something doesn't seem correct here. Also it seems like this is a relatively common problem from what Apple Care told me.

Mar 22, 2014 3:14 PM in response to nbgeorge

I had the same problem. I do not have a computer apart from my iPad so had to use iCloud restore when moving from my iPad2 to my new iPad Air. I noticed the restore process seemed to be stalled on iBooks, everything else was OK so I deleted iBooks from the iPad and tapped 'stop restore'. The 'back up now' button came up and I tapped it. When the back up finished, I reinstalled iBooks and everything is working perfectly.

Unable to Restore iPad Air With iPad 2 Backup

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