MBP 15" late 2013 Camera issue

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MBP 15" late 2013 Camera issue

Hey, I just bought (couple days ago) MBP Retina 15" i7 2.3Ghz 512SSD GT750, clean install OSX 10.9. I totally forgot about my camera, but when i just try to use it - like launching iphoto - iphoto just loads camera view forever, and Camera LED is blinking. Corresponding to syslog:

Nov 9 11:00:24 MacBook-Pro-Rafal kernel[0]: AppleCamIn::power_off_hardware

Nov 9 11:00:24 MacBook-Pro-Rafal kernel[0]: AppleCamIn::power_on_hardware

Nov 9 11:00:25 MacBook-Pro-Rafal kernel[0]: ISPCPU: ERR: ./H4ISPCD/filters/IC/CImageCaptureH4.cpp, 780: FlowIC00: Frame done timeout! frameCount = -1.

So camera is restarting forever after timeout, without success. This issue occurues with every program i tried using camer Skype, Iphoto, Facetime, some camera application on web...

I reset the SMC, without luck...

Some one is experiencing the same issue? Maybe this is hardware issue? What to do?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Nov 9, 2013 2:04 AM

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Answer 1

LowLuster

Level 6

12,105 points

Nov 9, 2013 3:18 AM in response to badray

Try opening PhotoBooth and see if the camera works in that. If it doesn't take your Mac back and get a refund. Apple has a 14 day No Questions Asked return policy from date of purchase for a full refund.

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Answer 2

OGELTHORPE

Level 9

57,329 points

Nov 9, 2013 3:25 AM in response to badray

Have you contacted the technical support of the camera manufacturer?

Ciao.

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Answer 3

LowLuster

Level 6

12,105 points

Nov 9, 2013 3:28 AM in response to OGELTHORPE

The Op is talking about the built in FaceTime camera.

OGELTHORPE wrote:

Have you contacted the technical support of the camera manufacturer?

Ciao.

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Answer 4

badray Author

Level 1

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Nov 9, 2013 5:17 AM in response to LowLuster

Yup, i'am talking about the built in camera.

I'am very sad to here that is the hardware related problem and i must go and replace my mac, becouse i just arleady done migration from my old mb air, and gived it for my girl 😟.

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Answer 5

Nov 9, 2013 12:11 PM in response to badray

apart from the cam issue , how does it feel to use the loaded rmbp oct 13 model rather than the old macbook air ?

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Answer 6

badray Author

Level 1

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Nov 9, 2013 12:42 PM in response to mustafayub37

mustafayub37 wrote:

apart from the cam issue , how does it feel to use the loaded rmbp oct 13 model rather than the old macbook air ?

Really good, now i can comfortably work without external screen 🙂. I was using the 11" air model, now i am using 15", and thanks to retina display sometimes I event skip connecting to external display 🙂.

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Answer 7

Nov 24, 2013 9:43 AM in response to badray

Hi badray, I have the same issue with my mid-2013 MBA. It started only after I upgraded to 10.9, so maybe that narrows down the cause? Please post if you figure out the answer.

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Answer 8

badray Author

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Nov 24, 2013 9:47 AM in response to grmurchison

I near future(2-3 weeks) I will have a holidays, and then I'll put my mbp into authorized service. I'm really sure that is a hardware issue, then i post here feedback what is it about.

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Answer 9

Drew Reece

Level 6

10,684 points

Nov 25, 2013 1:36 AM in response to badray

Have you tried booting into 'Safe mode' (hold shift after the chime until the spinning 'cog' appears). Ensure the login window says 'safe mode'.

https://support.apple.com/kb/HT1455

It will disable all third party extensions & startup items.

If the camera works in safe mode it is time to get a system report and look at the third party software.

Be aware that some features will be disabled like wifi on some models, graphics drivers will be in a reduced mode - this is normal in safe mode.

Reboot to go back to normal.

You can also try a new user account…

Create a new user account in 'System Preferences > Users & groups', give it the name test. Login as that test user & see if it works better.

YES indicates the problem may be inside your user account

NO indicates the problem may be further up in the system or third party software

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Answer 10

badray Author

Level 1

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Nov 25, 2013 1:40 AM in response to Drew Reece

Hey Drew, I'm a software developer, so my proffesion indicated that I've tried it. I did try booting into Safe mode, also switching to another account. At least I've tried booting into Windows in bootcamp, and in result, when i try to use camera (skype for example) Windows is freezed, and I have to do cold reset 🙂. So I'm quietly sure that is an hardware issue.

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Answer 11

Drew Reece

Level 6

10,684 points

Nov 25, 2013 1:46 AM in response to badray

Ah ha, that's good to know, good luck with it.

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Answer 12

badray Author

Level 1

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Mar 25, 2014 9:55 AM in response to badray

I just have a time to return my MBPR to authorized seller. Just i suposed, that was hardware issue. Today day sent me an mail that my lid will be replaced and that will resolve my camera issue.

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