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Cannot download apps through Apple App Store app

Within the last week or so, post iOS 7, both iPhone and iPad have difficulty in downloading apps through the App Store App. I get message that cannot download the app at that time. Is anyone else having a similar problem?

iMac, iPad, Mac OS X (10.6.4)

Posted on Nov 9, 2013 4:09 AM

Reply
1 reply

Nov 11, 2013 8:59 AM in response to Mike Chura

Hey Mike Chura,


I'd follow these steps, and see if they resolve the issue:

  • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
  • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Updateon your device's Summary page.
  • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
  • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
  • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Try resetting (turning off and then on again) your Wi-Fi router.
  • If the issue persists, trytroubleshooting your Wi-Fi networks and connections.


via: Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368


If none of the above works, try resetting your iPad:


Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

via: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

http://support.apple.com/kb/HT1430


Welcome to Apple Support Communities!


Sincerely,

Delgadoh

Cannot download apps through Apple App Store app

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