Unfortunately, that is the exact link my "Support Advisor - Cielo" sent to me - what's worse is he's a part time support agent [Thursday - Monday 08:00 - 17:00 EST] - not saying he's a bad agent, but I've now got a long wait for a response from him, considering I live in the UK.
But here is the transcript of my latest message to him:
Hello again - I went through some of the suggestions that your link suggested, here is a list of those I have tried with no effect on my logging in ability of my account:
1. I have updated iTunes to 11.1.3.8
2. I have ensured iTunes is permitted total access in my Norton Firewall
3. I have wiped the "Hosts" file from my drivers folder
4. I have ensured my computer has the correct date and time (got it to update with windows.com and nist.gov)
5. I have flushed my DNS settings with the Command Prompt
(all of which I did and restarted my computer but trying to log-in to my iTunes account and received: [see attachment iTunes 2 (12.11.13)]
so I thought I would try idea number 6:
6. I have ran the iTunes Diagnostic Tests and got the following:
------------------------
Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
Gigabyte Technology Co., Ltd. M68M-S2P
iTunes 11.1.3.8
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0023BAD00E4D1CB0
Current user is not an administrator.
The current local date and time is 2013-11-12 01:30:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA , NVIDIA GeForce 7025 / NVIDIA nForce 630a
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {BEDDEB23-34EE-4F74-BDDD-7E6351C1A29A}
Description: NVIDIA nForce 10/100/1000 Mbps Ethernet
IP Address: 192.168.0.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Nov 12 01:16:54 2013
Lease Expires: Wed Nov 13 01:16:54 2013
DNS Servers: 192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-12 01:19:37.
--------------------
The diagnostic is claiming iTunes is not permitted under the windows firewall, and yet when I went onto the windows firewall settings - it siad iTunes was permitted over both public and private networks (as shown in the above attachment - itunes 3 - Firewall Accepted)
Does any of this help you, to be able to help me?
So needless to say, so far all the above suggestions (at least those I can understand) have been non-effective in solving my problem.
Maybe with this information, someone of the community could help me in the meanwhile?
