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Nov 9, 2013 11:30 AM in response to ochoingaby Kenichi Watanabe,In iTunes, if the sidebar (along left side of window) is not visible, from the menu bar, under View, select Show Sidebar.
When connected, the shuffle should appear in the sidebar, under DEVICES. It does not appear there?
If it does not, as a test, shut down (power off) your computer. Disconnect all USB devices including hub, except for standard keyboard and mouse (if normally used). If your PC is a laptop, connect its power adapter (so that it is not running on battery power). Do this to reset the shuffle
http://support.apple.com/kb/HT1655
Start up the computer, run iTunes, and connect the shuffle to a direct USB port on the computer. Any difference when the shuffle is the only USB device connected?