The latest update for iTunes 11.1.3, iBooks 1.0.1, Mail 1.0 won't update/install properly.

Question

Level 1

12 points

The latest update for iTunes 11.1.3, iBooks 1.0.1, Mail 1.0 won't update/install properly.

I recently installed Mavericks. The latest update for iTunes, iBooks and Mail do not install properly. I have tried updating individually and the Appstore indicates that they're installed. However after every restart the Appstore shows that the same update is available. I checked the applications folder and clicked on the 3 apps to "Get Info" and they're all still the old versions. I've repeatedly tried to update and install and the Appstore history has shown that I've tried over and over again. Any solutions would be appreciated please!

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Nov 9, 2013 12:16 PM

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Answer 1

Nov 9, 2013 12:47 PM in response to Ksrey

Restart your Mac.

Then open iTunes. From the menu bar click iTunes > About iTunes

It should say: Version 11.1.3

A restart will hopefully reflect all the updates.

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Answer 2

Ksrey Author

Level 1

12 points

Nov 9, 2013 1:00 PM in response to Carolyn Samit

Hi,

Yes restarting after the install was the first thing I did. Regardless, the Appstore says that the same update is available and my history shows that I've already updated it. Going to "about" for all the app still shows the old version (11.1.2)...the same goes for iBooks and Mail.

Note:

I added myself as an individual that can "read and write" under the Sharing and Permissions section for the Macintosh hard drive. Does this have any effect or relate to my issue?

Thanks.

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Answer 3

Nov 10, 2013 4:13 PM in response to Ksrey

I'm having this same issue, except Mail and iBooks are both installed, but showing as need to be updated (to same version already installed several days ago). iTunes was also doing this until I manually installed it, but the other two still won't be recognized as updated. I did a sudo softwareupdate -i -a and that failed as well. So I did a

sudo softwareupdate -v --reset-ignored -l and showed this update is somehow broken

Not the only ones: https://discussions.apple.com/thread/5539294?answerId=23716085022#23716085022

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Answer 4

Nov 11, 2013 5:13 PM in response to Ksrey

So I deleted iBooks and that worked obviously. 😮

Then I compressed Mail.app and deleted it. Then opened the Install Mavericks app in /Applications. and reinstalled the Essentials.pkg which fortunately had Mail.app in it. Tried to run the update and both iBooks and Mail still having this issue. Both Apps work perfectly. But software update is broken.

I deleted everything in /Library/Updates, same problem.

I've repaired permissions, ran ACLr8 (perl script to fix permissions), rebooted into recovery and did the reset ACLs and repair permssions for my user.

Made sure all 3rd party apps/plugins are not present... so frustrating.

Here is why:

https://dl.dropboxusercontent.com/u/26206832/ScreenRecording%20App%20Store.mov

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Answer 5

Nov 15, 2013 2:18 PM in response to Ksrey

I'm having the exact same problem, but with iTunes 11.1.3, iBooks 1.0.1, Mail for Mavericks 1.0 and Digitsal camera Raw Compatability Update 5.01. I have Apple care and will be calling Apple for help. I'll post the results here.

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Answer 6

Nov 16, 2013 9:22 AM in response to Brian Shaw3

Just an update, I installed mavericks over the old install and it repaired the issue. I am still experiencing other odd issues, such as random lockups. I should mention the the partition is filevault2 encrypted. I have another 10.8.5 partition that has no issues, also encrypted. I will end up reinstalling from scratch.

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Answer 7

Ksrey Author

Level 1

12 points

Nov 16, 2013 10:56 AM in response to adamwitherspoon

Hi,

Thanks for the update. My MacBook actually crapped out the day after I made the original post and I managed to restore from a Time Machine back-up I made a few days before so I didn't lose too much data. I then reinstalled the update and it worked fine. However, now my boot-up time (before signing in) is 5+ minutes and it's quite frustrating. I also plan on doing a clean install of Mavericks (if that is what you meant by re-installing from scratch). Please let me know how it goes, as I've never done a clean re-install on a Mac before. Also, once you complete a clean re-install can you just select specific files to put back on [from Time Machine]? I have put a lot of work into organizing my iTunes library as well as my iPhoto library and I don't want to lose them.

Thanks.

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Answer 8

Nov 27, 2013 8:29 AM in response to Ksrey

Update: I contacted AppleCare and after quite a while trying to figure out the issue, the tech had me reboot into the recovery partition and re-install Mavericks. That resolved the issue for me, too. All pending updates installed normally.

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