Mohawk88

Q: iMac won't open a Pages doc via iCloud from iPad

I have just written a document on an ipad in Pages and saved it via icloud. When trying to open it on an iMac I can find the document but it won't permit me to open it - it says that I need to update my version of Pages and then takes me the app store where the only option appears to be to buy pages again. It doesn't say that there is a software update for pages  on my iMac. This was working normally (I last did about a month ago) - any suggestions for how to correct it other than buying pages again?

The software on the iMac is 10.8.5 OS X Mountain Lion.

iMac, OS X Mountain Lion (10.8.5)

Posted on Nov 9, 2013 1:09 PM

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Q: iMac won't open a Pages doc via iCloud from iPad

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  • by judysings,

    judysings judysings Nov 11, 2013 1:59 PM in response to Mohawk88
    Community Specialists
    Nov 11, 2013 1:59 PM in response to Mohawk88

    Hi Mohawk88,

     

    If you update your Mac to the new Mavericks, OS X 10.9, the iWork and iLife applications will be updated as well.  The following information will explain what's new:

     

    Apple Press Release

    http://www.apple.com/pr/library/2013/10/23Apple-Introduces-Next-Generation-iWork -and-iLife-Apps-for-OS-X-and-iOS.html

     

    Pricing & Availability

     

    iWork and iLife for Mac come free with every new Mac purchase. Existing users running Mavericks can update their apps for free from the Mac App Store℠. iWork and iLife for iOS are available for free from the App Store℠ for any new device running iOS 7, and are also available as free updates for existing users. GarageBand for Mac and iOS are free for all OS X Mavericks and iOS 7 users.

     

    If Pages, Numbers, and Keynote are not in your Purchases list, apply for the Up‑To‑Date Program.

     

    Apple - Up-to-Date Program for Pages, Numbers, and Keynote

     

    http://www.apple.com/creativity-apps/mac/up-to-date/

     

    About the new iWork for Mac: Features and compatibility

    http://support.apple.com/kb/HT6049

     

    Apple - Support - iWork

    http://www.apple.com/support/iwork/

     

    I hope this information helps ....

    Have a great day!

     

     

    - Judy


  • by bylarry,

    bylarry bylarry Dec 8, 2013 2:21 PM in response to judysings
    Level 1 (0 points)
    Dec 8, 2013 2:21 PM in response to judysings

    I have the same problem, and updating or buying new software doesn't help.

     

    I have Pages installed on my iMac (brand new), iPad (brand new) and iPhone 4s, and iCloud works beautifully for the most part. However I have this one document that I cannot access anymore on either of my devices. It simply says "document cannot be opened". If I try to move it from iCloud and on to my iMac, it says "document cannot be converted, get a newer version of iWorks". Which I can't, though, as I've already bought the newest version of Pages in pure desperation...

     

    This document is extremely important to me. Unreliability like this will make me never use iCloud again - the risk would just be too high. Any thoughts on what to do?

     

    I miss my iDisk.

  • by Soupdaloop,

    Soupdaloop Soupdaloop Jan 1, 2014 4:40 PM in response to bylarry
    Level 1 (0 points)
    Jan 1, 2014 4:40 PM in response to bylarry

    A temporary fix for this (until the versions are debugged) is to open the document on icloud.com on your iMac. I have the same problem, and using Pages Beta on the website allowed me to open and edit the documents that would not open. A few of the formatting options from the other versions of Pages are withheld, but it serves as a temporary fix.

  • by FireKitty3,

    FireKitty3 FireKitty3 Jul 3, 2014 12:22 PM in response to Mohawk88
    Level 1 (0 points)
    Jul 3, 2014 12:22 PM in response to Mohawk88

    I just viewed my account on the app store (which signed me in, Idk if it's a necessary step or not), and then went under "Store" (at the top of the screen, on the top menu bar on the desktop), and clicked "check for unfinished downloads," which fixed it for me (pages and the other iWork ones started installing).

    I also just updated my computer, if that info has anything to do with it.

    I'm not sure if that will help or not, especially since my information is shaky. I hope it does though!

    Also, I had to remove the iWork softwares' shortcuts from my dock, and replace them with the new ones.