I just downloaded Itunes to my computer and I want to back up my phone but it loads and then says cannont complete because ipone was disconnected. I broke my phone screen so I was trying to figure out how to get my texts to show up on my laptop instead of phone if someone can help me with that too. HELP!!
iPhone 4
Hello there, Molly147.
It does sound as if the USB connection may be timing out or there are general issues with backing up your iPhone 4. The following Knowledge Base articles provide some great troubleshooting steps for resolving your issue:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/TS2529
iTunes for Windows: Device Connectivity Tests
http://support.apple.com/kb/HT1369
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Itunes is not letting me back up my phone, it says my phone disconnected, what can i do?
