Can't burn a disc.

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Can't burn a disc.

I'm having the 4310 error where I can't burn a disc. It seems, from looking at this site and others, that hundreds or thousands of people are having this problem. Why hasn't this been fixed through an update? Every time they tell me there is an update to iTunes, I try again, but it still won't let me burn discs. Once I tried to uninstall iTunes and then re-install it to see if that would change things, but all it did was make it so my computer couldn't read discs at all or even recognize they were there. I found a fix to that somewhere, and all it got me was back to the 4310 error. It's been months since I discovered this on my computer, and it seems that lots and lots of people are having it. How has Apple not fixed this?

This is kind of beside the point, but it's also extremely obnoxious that I can't email someone about this. It will only let me contact support for this issue over the phone. I've found that email support is so much easier. It's just easier to read written instructions, if there's something that I can actually solve. I also find that with phone support, I can often barely hear the person and half the time I'm not really sure what they are talking about. I know that makes me sound old, but I'm not even thirty.

Windows 8, iTunes

Posted on Nov 9, 2013 8:33 PM

Reply

Answer 1

pedro d

Community Specialist

Nov 12, 2013 6:51 AM in response to Jecht342

Hello there, Jecht342.

The following Knowledge Base article provides a thorough troubleshooting process for cd burning errors in iTunes for Windows:

iTunes for Windows: Additional troubleshooting tips for burning issues

http://support.apple.com/kb/TS1374

Start here, and working through the entire document:

Resolution

If after following the instructions in this document you still can't read or burn discs, try the following:

Try other software

Open a different music player, such as Windows Media Player, and test if it can play a CD you've burned.

Open the CD burning software that came with your computer or disc drive, and test to see if it can burn a CD.

If you're not able to read or burn discs using other software, there may be a more general issue with your computer or the drive. You should probably contact your computer or drive manufacturer for help. In the mean time, try the tips below.

Use good blank discs

Some brands of blank discs may work better with your drive than others. Check the disc manufacturer's website for the brand of blank discs you are using. Many brands post lists of drives that have issues burning to their discs. They may also publish tips on how to troubleshoot burning issues.

You can use the chart below as a general guideline to assess what types of CD-R media are compatible with different drive types.

Drive Type

Drive Type Logo

CD-RW Speed Range

Media Type Supported

Multi Speed Drive

1x ~ 4x
Multi Speed CD-RW media

High Speed Drive

4x ~ 16x
Multi Speed CD-RW media
High Speed CD-RW media

Ultra Speed Drive

16x ~ 24x
Multi Speed CD-RW media
High Speed CD-RW media
Ultra Speed CD-RW media

If need be you can also re install iTunes, and Apple has another article that will walk you through that. For Windows 8: http://support.apple.com/kb/HT1923

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

Reply

Drive Type	Drive Type Logo	CD-RW Speed Range	Media Type Supported
Multi Speed Drive		1x ~ 4x	Multi Speed CD-RW media
High Speed Drive		4x ~ 16x	Multi Speed CD-RW media High Speed CD-RW media
Ultra Speed Drive		16x ~ 24x	Multi Speed CD-RW media High Speed CD-RW media Ultra Speed CD-RW media