electricoolaid

Q: my 4th gen shuffle won't get detected by my pc and itunes

my 4th gen shuffle won't get detected by my pc and itunes, the cable works fine but it shows a red light for a few seconds when connected to the usb or power adapter, what's the problem?

iPod shuffle

Posted on Nov 10, 2013 12:11 AM

Close

Q: my 4th gen shuffle won't get detected by my pc and itunes

  • All replies
  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Nov 10, 2013 1:38 PM in response to electricoolaid
    Level 8 (38,924 points)
    Mac OS X
    Nov 10, 2013 1:38 PM in response to electricoolaid

    The red light may indicate a problem with your shuffle's battery, or insufficient power from the USB connection.

     

    As a test, shut down (power off) your computer and disconnect all USB devices including hub, except for standard keyboard and mouse (if normally used).  If your computer is a laptop, connect its power adapter (so that it's not running on battery power).  Do this to reset your shuffle

     

    http://support.apple.com/kb/HT1655

     

    Start up computer, run iTunes, and connect the shuffle to a direct USB port on computer.