Rarsards
Level 1 (0 points)

Q: I can't connect to wifi. It finds the network but it won't connect to it

I can't connect to wifi. It finds the network but it won't connect to it

iPad, iOS 6.1.4

Posted on Nov 9, 2013 10:55 PM

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Rarsards

Q: I can't connect to wifi. It finds the network but it won't connect to it

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  • by Delgadoh,

    Delgadoh Delgadoh Nov 12, 2013 7:55 AM in response to Rarsards
    Level 4 (1,405 points)
    Nov 12, 2013 7:55 AM in response to Rarsards

    Hey Rarsards,

     

    Thanks for the question. First, I'd start your troubleshooting with these basic steps:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    If none of that resolves the issue, the following document will go over more details on how to troubleshoot Wi-Fi issues while using your iPhone:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    Have a great day,

    Delgadoh