Q: Correct Apple ID, cannot be used to unlock this iPhone.

I can't unlock the phone. I get this message ""***********@hotmail.com" cannot be used to unlock this iPhone." It is the correct apple ID and password, yet it won't allow me to use the phone!!!

iPhone 4, iOS 6

Posted on Nov 10, 2013 9:52 AM

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Q: Correct Apple ID, cannot be used to unlock this iPhone.

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Page 2

by mattiasfrombouwel,

mattiasfrombouwel Mar 22, 2016 1:54 PM in response to abood.5x5
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Mar 22, 2016 1:54 PM in response to abood.5x5

I have the same problem after the last update... You found a solution yet ?
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by vooks777,

vooks777 Mar 23, 2016 11:20 PM in response to mattiasfrombouwel
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Mar 23, 2016 11:20 PM in response to mattiasfrombouwel

HI,
im still unable to access my device
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by gail from maine,

gail from maine Mar 24, 2016 5:09 AM in response to vooks777
Level 7 (27,065 points)

iCloud

Mar 24, 2016 5:09 AM in response to vooks777

Did you purchase this device as a brand new device from an Apple Store or from an Authorized Apple Reseller?

GB
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by solrespau1,

solrespau1 Mar 24, 2016 5:55 AM in response to abood.5x5
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Mar 24, 2016 5:55 AM in response to abood.5x5

Same issue here after an upgrade on the IOS. I'm using correct apple ID and password same as when I first activate the phone (I'm sure i bought this from apple shop myself). Any solution on this?
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by mattiasfrombouwel,

mattiasfrombouwel Mar 24, 2016 7:00 AM in response to solrespau1
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Mar 24, 2016 7:00 AM in response to solrespau1

I called apple care and they told me I had to send the original invoice of the iphone together with the serial number and hopefully they will work it out now.
It could take a few days though, I'll keep everyone posted.
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by joe_7399,

joe_7399 Mar 24, 2016 9:31 AM in response to abood.5x5
Community Specialists

Mar 24, 2016 9:31 AM in response to abood.5x5

Greetings abood.5x5,

Thanks for using the Apple Support Communities!

I understand that after updating your iOS device to iOS 9.3, your current Apple ID and password are not working to activate your device. In some cases, the hint that you see on the Activate iPhone screen may not match your current Apple ID.

We know that this situation can be frustrating, but we’re here to help. To troubleshoot this situation and work towards resolving it, please read over and follow the steps from the following article.

If you can't activate your iPhone, iPad, or iPod touch after installing a software update - Apple Support

Best
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by solrespau1,

solrespau1 Mar 24, 2016 10:56 AM in response to joe_7399
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Mar 24, 2016 10:56 AM in response to joe_7399

Tried the suggested solution but still with no success. The device is not shown on the list. Any other suggestion?
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by VInceP949,

VInceP949 Mar 24, 2016 11:22 AM in response to solrespau1
Level 1 (10 points)

iPhone

Mar 24, 2016 11:22 AM in response to solrespau1

Also tried and failed.....
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by VInceP949,

VInceP949 Mar 24, 2016 12:35 PM in response to joe_7399
Level 1 (10 points)

iPhone

Mar 24, 2016 12:35 PM in response to joe_7399

No workie Joe......
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