HT201269: Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch

Learn about Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch

swkharwadkar

Level 1 (0 points)

Q: Backup process getting stuck

Trying to backup my new iPhone 5s from iCloud. Backup process is getting hung up at around 10% value.

iPhone 5s, iOS 7

Posted on Nov 10, 2013 10:19 AM

I have this question too

Q: Backup process getting stuck

All replies

Helpful answers

by ariel s,

ariel s Nov 12, 2013 9:03 AM in response to swkharwadkar
Level 4 (1,702 points)

Nov 12, 2013 9:03 AM in response to swkharwadkar

Hi swkharwadkhar,

Thanks for using Apple Support Communities. This article has some steps you can take if you are unable to back up to iCloud:

iCloud: Troubleshooting creating backups
http://support.apple.com/kb/TS3992

If you're having trouble restoring from a backup, this article may help:

iCloud: Troubleshooting restore issues with iCloud Backup
http://support.apple.com/kb/ts4036

Cheers,
- Ari
Reply options

Link to this post