5 Replies Latest reply: Dec 14, 2013 2:44 AM by Cmacca
richardlw Level 1 (15 points)

I set up powered speakers to my airport express. My iPad 2 and my Mac Book can easilly send the music to the speakers, but I can't figure out how to get the music from the iPhone 4.


No icons for airplay next to the volume.

  • sterling r Community Specialists (6,555 points)

    Hello Richardlw,


    It sounds like you would like to Airplay the music from your iPhone 4 to your speakers, but there is no Airplay icon on your phone.

    I recommend these steps from the article named:

    iOS: Troubleshooting AirPlay and AirPlay Mirroring


    Try these steps first

    • Verify that your iOS device's software is up to date.
    • Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
    • All AirPlay-enabled devices must be connected to the same Wi-Fi network.
      • Some Wi-Fi network configurations offer a Guest Network. On your Apple TV, go to Settings > General >Network and ensure that you're connecting to the same Wi-Fi network on your iOS device. On your iOS device, tap Setting > Wi-Fi and confirm that this matches your Apple TV.

    If the AirPlay icon doesn't appear

    Ensure that you have followed the steps in using AirPlay and AirPlay Mirroring.If you are still unable to see the AirPlay icon  TS4215--airplay_icon--en-1.png, try one of the following steps:

    • If trying to AirPlay, or AirPlay mirror, to your Apple TV, ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay.
    • Check Internet or network connectivity on all affected devices.
      • Some content requires an Internet connection to authorize content playback. AirPlay capabilities may be limited if your network is not connected to the Internet.
    • If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information).

    Thank you for using Apple Support Communities.

    All the very best,


  • richardlw Level 1 (15 points)

    I don't have appleTV.

    my phone software is 7.0.3. (11B511)


    I am on the same network and can navegate, chat, call, email, etc. the same as from my mac book or ipad.

  • sterling r Community Specialists (6,555 points)

    I appreciate the clarification richardlw.

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.

  • richardlw Level 1 (15 points)


    After reading through all of that, I ended up opening a Chat with support, and a very nice person tried to help, then set up f phone assistance for later when he/she could not get it going.


    When I went back home, it suddenly started working, both from my phone and my wife's. My only guess is that it took leaving the house and it's network and coming back, for it the iPhone to recognize the airport express.


    So now it works. Thanks to all. If anyone else has this problem, my sugestion is to leave the network and come back.

  • Cmacca Level 1 (0 points)

    Because it is an iPhone 4 it does not meet the requirements for airplay to speakers.