gagrandma
Level 1 (0 points)

Q: my ipad won't connect to wifi

I have an Ipod and an Ipad and neither one will connect to the internet.  Having no problems with other devices that are not Apple. Both were working fine until about 2 days ago.

iPad, iOS 7.0.3, Ipod operating system 6.1.3

Posted on Nov 10, 2013 11:12 AM

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gagrandma

Q: my ipad won't connect to wifi

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  • by sterling r,

    sterling r sterling r Nov 12, 2013 2:57 PM in response to gagrandma
    Community Specialists
    Nov 12, 2013 2:57 PM in response to gagrandma

    Hey there gagrandma,

     

    It sounds like 2 of your devices cannot connect to the internet suddenly. I want to recommend the troubleshooting from this article named:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i-1.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    There is additional troubleshooting toward the bottom of the article if you need it, and each section addresses different symptoms, so choose the one that best fits the situation.


    Thank you for using Apple Support Communities.

    Take care,

    Sterling

  • by cole_200,

    cole_200 cole_200 Nov 12, 2013 3:00 PM in response to gagrandma
    Level 1 (5 points)
    Nov 12, 2013 3:00 PM in response to gagrandma

    Mine did that to... All I did was hold the home button and the lock button at the same time and the screen will go black then it will show an  apple sign and try again. What it does is it resets the iPad but i shouldn't erase any information.

  • by gymguy23,

    gymguy23 gymguy23 Dec 13, 2013 2:52 PM in response to sterling r
    Level 1 (0 points)
    Dec 13, 2013 2:52 PM in response to sterling r

    My Ipad all of a sudden wont let me slide WIFI on, tryed a cold reset, backup and updating but nothing worked

  • by FredrickRechid,

    FredrickRechid FredrickRechid Dec 13, 2013 3:18 PM in response to gymguy23
    Level 1 (10 points)
    Dec 13, 2013 3:18 PM in response to gymguy23

    gymguy23 wrote:

     

    My Ipad all of a sudden wont let me slide WIFI on, tryed a cold reset, backup and updating but nothing worked

    Try taking your device into a local apple store to help you. They can usually easily fix problems like these.