Mntnbikect

Q: iPad Air does not appear online when using "Find my Phone"

Curious why my iPad Air appears "offline" in the Find my Phone app when it is in sleep mode.  All of my other devices (iPhone 5 & iPhone 4) both appear online (and on the map) even though they are sleeping. 

 

All devices are running ios7 and are connected to the same wifi network.

iOS 7.0.3

Posted on Nov 10, 2013 11:31 AM

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Q: iPad Air does not appear online when using "Find my Phone"

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  • by sterling r,

    sterling r sterling r Nov 12, 2013 1:29 PM in response to Mntnbikect
    Community Specialists
    Nov 12, 2013 1:29 PM in response to Mntnbikect

    Hey there MntnBikeCT,

     

    It sounds like you have the iPad Air setup with Find my iPhone but you are not able to locate with the app on a different device, but other devices work just fine. I suggest these steps from the article named:

    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

    http://support.apple.com/kb/TS4006

    "No location available," "Offline," or "Location Services Off" alerts

     

     

    This can occur if:

     

     

    The date on your device is incorrect. Choose Settings > General > Date & Time to check and set the date.

    Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.

    Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.

    Location Services is not enabled on your iPhone, iPad, or iPod Touch (Settings > Privacy) or on your Mac (Date & Time) preferences. Learn more about Location Services on your Mac:

    OS X Mountain Lion or later

    OS X Lion

    You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling

  • by best464,

    best464 best464 Nov 21, 2013 3:32 PM in response to sterling r
    Level 1 (0 points)
    Nov 21, 2013 3:32 PM in response to sterling r

    Sterling,

    I have the same issue with my iPad air.

    1. My date and time are correct
    2. the iPad Air is on but when i try to locate it using my iPhone it does not show online
    3. The iPad Air IS connected to the wifi
    4. Location services is Enabled

     

    I think that once the iPad sits for a while, maybe it goes into a sleep mode and once it is and I try to locate it, it doesnt allow me to

     

    Any thoughts? or Updates for this planned?

     

    Thank you

  • by tsalagi2,

    tsalagi2 tsalagi2 Dec 25, 2013 7:38 AM in response to best464
    Level 1 (0 points)
    Dec 25, 2013 7:38 AM in response to best464

    I have the same issue with my iPad Air. Find My iPhone works only when the iPad Air is "awake" or on. Once it sits overnight unused, I cannot locate it using Find My iPhone. If i then go and use it, then right away I can locate it from my other devices. But not unitl I turn it on.

     

    Thanks

  • by attilabal,

    attilabal attilabal Apr 27, 2014 2:03 PM in response to best464
    Level 1 (0 points)
    Apr 27, 2014 2:03 PM in response to best464

    I'm with iPhone 5 and recognized the same. When my phone is in standby "Find my iphone" cannot locate it. I dont think it is the way it should work. In this way if it is stolen and not used just in a bag there is no chance to find....