Q: ecause they are on they are on the other person Apple ID and password
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Nov 12, 2013 7:48 AMby sheila_m.,Hello Pinocio,
Congratulations on your new iPhone! If you are trying to sign into the iTunes and App Store with your Apple ID, you can use these steps:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Additionally, you can set your iPhone up as a new device using the steps in this next article so that it does not have any of the previous owner's information on it:
iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/ht4137
Thank you for using Apple Support Communities.
Best,
Sheila M.
