5 Replies Latest reply: Dec 8, 2013 2:34 PM by judysings
sdhammond Level 1 Level 1 (0 points)

Hi I recently restarted my MacBook Pro mid 2012 with mavericks installed and was stuck on the start up loading screen.

 

I restarted on the recovery drive and did disk utility.

 

After verifying the disk permissions I came across a number of problems that are all relating to iBooks.app - examples;

 

permissions differ on "applications/iBooks.app/contents/plugins/BKAssetEpub.bundle/contents/resources /cs.lproj/BKEpubAppearanceViewController.strings"; should be -rw-r--r-- they are -rw-rw-r--

 

Group differs on "applications/iBooks.app/contents/plugins/BKAssetEpub.bundle/contents/resources /cs.lproj/localizable.strings"; should b 0; group is 80

 

There is a lot of these errors that have come up. What caused this and what can I do to make sure this doesn't happen again?

  • judysings Community Specialists Community Specialists (4,120 points)

    Hi sdhammond,

     

    Welcome to the Support Communities!

     

    The first thing I would suggest is to repair permissions for the iBooks app on your Macbook Pro. 

     

    Troubleshooting permissions issues in Mac OS X

    http://support.apple.com/kb/HT2963

     

    This is a summary of the information provided in this article specific to your situation:

    1. Using the Finder application, open the Applications folder
    2. Right Click or Control Click on the iBooks app.
    3. Choose "Get Info" from the contextual menu.
    4. Look at the Sharing & Permissions section of this window.
    5. (You may need to click on the padlock icon and type in your computer administrator password).
    6. Under Administrators in the Sharing & Permissions section, you should see your name.
    7. Change permissions to Read & Write for account.
    8. Click OK

     

     

    If repairing permissions does not resolve your issue, here's how to delete the iBooks app and reinstall it from the Mac App Store:

     

    Troubleshooting the Mac App Store

    http://support.apple.com/kb/ts3624

     

    1. Open the Finder.
    2. Choose Applications from the Go menu.
    3. Locate your app in the Applications folder.
    4. Delete the app that will not open (drag iBooks to the trashcan icon on the dock).
    5. Open the Mac App Store.
    6. Ensure that you are logged in to the Mac App Store with the same account that purchased the app.
    7. Select the Purchases view from the top of the Mac App Store window.
    8. Find the app and click the Install button beside it.
    9. The app will be installed on the Mac you are using.

     

    Cheers,

     

    Judy

  • sdhammond Level 1 Level 1 (0 points)

    Hi Judysings,

     

    Thank you for your detailed message, I've followed the steps you mentioned but instead of seeing my name/name of computer account (sean) I see system.

    Screen Shot 2013-11-15 at 08.52.53.png

    As you can see I opened iPhoto as well to check on that and it says the same, so I presume this is normal?

     

    Also, it happened to me again the other day where I couldn't log in and I had to go into recovery mode however this time I just saw a permissions error on a printer. I figured I will just delete all printers from my computer as I am not using them at the moment. But is there any reason why these permissions change? I don't feel I am using my computer any differently and I definitely stay away from changing anything like this.

     

    Thanks,

     

    Sean

  • judysings Community Specialists Community Specialists (4,120 points)

    Hi Sean,

     

    Yes, it is normal to see the word "System" instead of your name.

    I initially was focusing on the one application you were having an issue with.

    One other troubleshooting step would be to Repair Permissions systemwide on your computer using Disk Utility.

     

    The article below explains how to do this:

     

    Troubleshooting permissions issues in Mac OS X

    http://support.apple.com/kb/HT2963

     

    Resolve startup issues and perform disk maintenance with Disk Utility and fsck

    http://support.apple.com/kb/TS1417

     

    Try Disk Utility

    1. Start from the Recovery System or Internet Recovery (OS X Lion or Mountain Lion).
      If your computer shipped with a Mac OS X Install disc, insert the installation disc, and restart the computer while holding the C key.
    2. If using a Recovery partition or Internet Recovery (OS X Lion and later): When your computer finishes starting up, choose Disk Utility from the Utilities window.
      If using an installation disc: Choose Disk Utility from the Installer menu.
      Important: If you started from an installation disc, do not click Continue in the first screen of the Installer. If you do, you must start from the disc again to access Disk Utility.
    3. Click the First Aid tab.
    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5. Select your OS X volume.
    6. Click Repair. Disk Utility checks and repairs the disk.

    In this same window, you can also click on Repair Permissions

     

    Cheers,

     

     

    - Judy

  • sdhammond Level 1 Level 1 (0 points)

    Thanks for your response but just again it happened even after I deleted any known printer on the device, and now I'm getting the following error;

    Warning SUID file: "System/library/coreServices/RemoteManagement/ARDAgent.app/contents/macOS/ARDAg ent" has been modified and will not be repaired

     

     

    By the way, my computer has also been going extremely slow lately also.... What the **** is going on?!

  • judysings Community Specialists Community Specialists (4,120 points)

    Hi sdhammond,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    - Judy