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itunes store is blank when I open it

itunes store is blank when I open it

MacBook Pro, Mac OS X (10.6.8)

Posted on Nov 10, 2013 5:54 PM

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3 replies

Nov 13, 2013 11:55 AM in response to maroubrabeach2013

Hi maroubrabeach2013,


Welcome to the Support Communities!


What version of iTunes are you using on your Macbook Pro?

I would suggest first making sure you have the latest version of iTunes installed.

Then, try the steps in the article below for connection issues with the iTunes Store:


Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368


Cheers,



- Judy

Jun 1, 2014 9:35 PM in response to maroubrabeach2013

Same problem here -- latest 10.6.8 on a Santa Rosa Mac Book with 6 GB of RAM -- Safari 5.1.10 and iTunes 11.2.2 -- noticed that the song lists don't display, just a blank area where the song listing SHOULD display -- shows a slider to the right, but nothing on the list. Can play online radio just fine -- main default iTunes store window looks normal, and I can select one of the songs from the default store window, and it plays just fine -- but if I search for Fleetwood Mac or Boston, of which iTunes carries both, song list comes up blank -- other Fleetwood Mac non-song offering show normally.


Hold on -- now it is WORKING -- I used Safari to log into this Apple Help section using my active Apple ID, and I was presented with some sort of Apple license agreement and checkbox before I was able to proceed to this help section to comment -- I wonder if iTunes was hung up because I had not yet agreed to the latest Apple ID User(?) license agreement, but iTunes was not showing me the agreement so that I could check the box, etc.


Anyone having this problem, double-check that Apple has you on record per the latest license agreement -- my iTunes was showing that I was logged in using my correct Apple ID (only have one), but never displayed anything about a license agreement -- only when I logged into this Apple trouble-shooting help section via Safari was I presented with a license agreement update notification screen -- which, once agreed, seems to have cleared up my iTunes Store song list blanking problem.

itunes store is blank when I open it

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