iTunes 11.1.3 error

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iTunes 11.1.3 error

I've tried to update to 11.1.3 and I got an error message saying "Errors occurred while installing updates. If the problems persist choose Tools > Download Only", so I just decided to wait for the next update. However, when I tried opening iTunes, I got an error saying "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." I tried uninstalling and I got an error message saying "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324". Any help?

Windows 8

Posted on Nov 10, 2013 5:59 PM

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Answer 1

jason269

Community Specialist

Nov 13, 2013 1:58 PM in response to j0celyn94

Hi, j0celyn94.

Thanks for the question. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

http://support.apple.com/kb/HT1923

If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.

"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows

http://support.apple.com/kb/TS3704

Cheers,

Jason H.

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