6 Replies Latest reply: Nov 11, 2013 7:43 PM by Faishal Rani
Faishal Rani Level 1 (0 points)

I have iPod touch gen 4.


stuck and then I restored

when restore view pop up error 1602


I browsing abaout error 1602. it said, cause software update and firewall.

I think my laptop is up to date.


and I restore to macbook still view 1602



maybe is problem hardware?

if problem hardware approximately what is a part problem?

iPad, iOS 5.1.1
  • lllaass Level 10 (176,034 points)

    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different Dock Connector or Lightning Connector to USB cable, and other available USB troubleshooting steps. If you're using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue isn't resolved by USB isolation troubleshooting and another computer isn't available, try these steps to resolve the issue:

    1. Connect the device to iTunes.
    2. Confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    3. Restore and wait for the error.
    4. When prompted, click OK.
    5. Close and reopen iTunes while the device remains connected.
    6. The device should now be recognized in Recovery Mode.
    7. Try to restore again.

    If the steps above don't resolve the issue, try restoring using a known-good USB cable, computer, and network connection.


    Error 1600, 1601, 1602

    Follow the steps listed above for Error 1604. You may resolve this error by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. Learn more about troubleshooting security software.


    Could be a hardware problem since:

    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.

  • Faishal Rani Level 1 (0 points)

    may I trobleshoot hardware


    what are tools diagnostik hardware iDevice.?


    cause I maintainencer live in Indonesia.

    if are where is to buy tools diagnostik


    thank you :)

  • lllaass Level 10 (176,034 points)

    I know of no diagnostic tools.

    Do you have a friend with a PC on a different network?

    I would try restoring there.

  • Faishal Rani Level 1 (0 points)

    yes I do.,


    you mean, you try restore my iPod?

  • lllaass Level 10 (176,034 points)

    Try restoring your iPod on a windows computer connected to a different network

  • Faishal Rani Level 1 (0 points)

    I have try it., so?