HT203167: If you see an exclamation point next to your items in iTunes

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CrackedButter
Level 1 (0 points)

Q: Songs downloaded but no sound, and the iTunes support form in the Apple website doesn't work.

Exactly as the title suggests. I downloaded some songs, they don't work and Apple support page will give me the form to fill out and describe my problem, but when I click continue, nothing happens. What can I do?

Posted on Nov 10, 2013 10:28 PM

by King_Penguin,Solvedanswer
King_Penguin King_Penguin
Level 10 (135,625 points)
iTunes
A:

Does other music that you have in your iTunes still play e.g. it's not a problem with your computer's iTunes as opposed to the songs ?

 

As you are here in the UK you should be able to delete the songs and try redownloading them via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.

 

If they re-download in the same state then how did you contact Support (and you've tried clearing your browser's cache and closed/reopened it) ? You could try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

 

Or try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Posted on Nov 11, 2013 12:15 AM

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CrackedButter

Q: Songs downloaded but no sound, and the iTunes support form in the Apple website doesn't work.

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  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Nov 11, 2013 12:15 AM in response to CrackedButter
    Level 10 (135,625 points)
    iTunes
    Nov 11, 2013 12:15 AM in response to CrackedButter

    Does other music that you have in your iTunes still play e.g. it's not a problem with your computer's iTunes as opposed to the songs ?

     

    As you are here in the UK you should be able to delete the songs and try redownloading them via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.

     

    If they re-download in the same state then how did you contact Support (and you've tried clearing your browser's cache and closed/reopened it) ? You could try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    Or try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • by CrackedButter,

    CrackedButter CrackedButter Nov 11, 2013 12:36 AM in response to King_Penguin
    Level 1 (0 points)
    Nov 11, 2013 12:36 AM in response to King_Penguin

    Wow, downloading everything again worked. Thanks King Penguin. The interface confused me as it's not entirely obvious how one should delete the files, I thought you could just overwrite them in itunes. Anyway, I deleted them from the Finder and redownloaded them! They work now :-). Expensive album as well!