You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sleep/wake crash OSX Mavericks, Macbook Air 2013

Hi there,


Since the upgrade to Mavericks my 2013 Macbook Air had a few sleep wake crashes. The problem occurs when my air turns to sleep, and I try to wake it with the keyboard within a very short time.(1-3 seconds I think) Happened a few times when I was typing and accidently pressed the on/off button while typing(which is a really stupid feature in the new OSX if you ask me) and a few times when I tried to safe my laptop from going to sleep because it was idle for to long, and just got there to late. What happens is that the Macbook just gives a black screen, but is still on. I cant let it sleep by closing the lid, and the only way to get it running again is by restarting.(holding down the on/off button)


Couldnt find anything similar to this. So i'm hoping if this is a common problem with Mavericks and is on the list to be fixed with the new patch.


I hope you guys have some info.

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 11, 2013 5:37 AM

Reply
353 replies

Jan 21, 2014 5:54 AM in response to Kenny Wiess

Same problem here with a new Retina, 15-inch, Late 2013, 2.6 GHz Intel Core i7, 16 GB DDR, 1T SSD running a FRESH INSTALLED OSX 10.9.1

Today I noticed this for the first time. After a long sleep, maybe one hour, by opening the lid I've seen a black screen but with a mouse pointer responding very well to the track pad. The only way to exit this state was by pressing the power button for a while and restarting the macbook pro. Very very scared about this issue!

Jan 23, 2014 10:37 AM in response to Kenny Wiess

I have MBP early 2011 2ghz, i7 - 8g mem.


My issue is that on wake the screen (and any connected) will have weird 'artifacts' all over the screen, the login box may or may not be there (have a password protected wake), if it is there it may or may not be accessible, most likley not.


Occasionally when I have been able to login with the artifacts on screen, residual artifacts remain and seem to "move" when the machine is processing. Typically, I restart the machine at this point.


-


Issue is interemittent and only happens on system wake. I've not been able to force reproduction, but happens more often than not.


When this first happened, I did force restarts, cleaned PRAM, cleaned SMC ... still no bueno.


Seems to happen when the machine is left asleep for at least 15 minutes.


Happens whether machine is connected to power or not.


-


If machine is left asleep over night, I must force restart.


-


My concern: My issues only started with the install of Mavericks.


Also


I also have an older MBP circa 2009, also updated to Mav with NO issues whatsoever.


In my instance the issue is entirely isolated to the newer MBP.

Jan 23, 2014 11:50 AM in response to MrJxn

Took my MBP to the apple store for a different hardware issue and several of the employees verified the sleep problem is a Mavericks issue. They showed me the problem on several of the display MBPs.


So save your energy from SMC resets and the like. You can't fix it unless you go back to Lion.


I'm personally hoping Google comes out with a OS because Apple has no competition to kick themselves in the rear and make their product better and test it properly

Jan 26, 2014 5:34 PM in response to walter231

Yeah that's why there's 9 pages of complaints over the same issue. They should look at their own forums and then perhaps decide before misleading their customers.


I refer to the iPhone 4 launch and that's when Steve Jobs said "don't hold the phone that way".


Yeah right let's bury the problem...... if they never read it, it don't exist......


The NAS/SMB problem at accessing network shares is probably another thing they ought to address. I read that Apple's own implementation of accessing those share using their own code is pretty crap too, but hey this is Apple, they don't have bugs......

Jan 27, 2014 2:52 PM in response to Kenny Wiess

I really enjoy my 2013 MacBook Air but two things need to happen here:


1.) Fire the designer who thought it was awesome to include a POWER BUTTON next to the delete key and didn't even have the brains to make the button flush to the body (you know like ALL the MBP designs?).


2.) Fire the QC team that let this get through to production


This just goes to show the lack of attention to detail and innovation that Apple has these days. Victim of it's own success.


Don't expect to see anything new or exciting with an Apple logo on it in the foreseeable future folks.. This well is tapped.



As a work around you can try this:


Edit the file /System/Library/CoreServices/powerd.bundle/com.apple.SystemPowerProfileDefaults .plist


Search for these sections (they are like 20 of them):


<key>Sleep On Power Button</key>

<integer>0</integer>


Change the value


<integer>1</integer> to <integer>0</integer>


Save and repeat until you get through the entire file. This at least for me makes is so MOST of the time accidentally pressing the button doesn't sleep the computer but still works if you hold it down.


No idea why it only works most of the time. I think Mavericks is riddled with ridiculous bugs like this...

Jan 27, 2014 7:07 PM in response to Kenny Wiess

Bought my MBA Black Friday last year. Upgraded the OS the same day to Mavericks. Three weeks later started noticing the WiFi connection wouldn't reconnect after wake. Now, just in the past few days I have noticed the reboot dialoge upon wake.


WiFi issue goes away if I turn off blue-tooth, but that isn't a great fix becuase I use a BlueTooth mouse while on WifI. SMC reboots and all that doesn't work.


Crash after sleep is starting to get annoying becuase I have to wait for all my apps to reload. When the issue first started Power Point would randomly load??? Now it doesn't randomly load when the computer wakes.


Seems like the issue is cumulative and is getting worse over time.

Jan 28, 2014 9:25 AM in response to GNW3

I also have this problem, running a 2013 MBA. Definitely a problem with OSX Mavericks 10.9. I'm willing to bet that everyone with Mavericks has this problem, but only some notice it as it requires a combination of having the computer go to sleep and pressing on the keyboard/touchpad.


I can re-create this by pressing the power button to put the laptop to sleep and immediately clicking on the touchpad. I get a black screen (but the LCD remains on, since the apple logo on the outside of the laptop stays lit). Nothing can get me out of this other than doing a hard reset of the laptop. Very annoying and needs to get fixed in the next update.


I would love to downgrade to 10.8 Mountain Lion, but Apple Care won't help me and says "it's against their policy to downgrade OS versions"... reallly? Now that's just sad. Unfortunatly, my laptop got shipped w/ 10.9 preinstalled so there is no way I can manually return to 10.8 because the recovery on the computer is set for 10.9.

Sleep/wake crash OSX Mavericks, Macbook Air 2013

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.