Kenny Wiess

Q: Sleep/wake crash OSX Mavericks, Macbook Air 2013

Hi there,

 

Since the upgrade to Mavericks my 2013 Macbook Air had a few sleep wake crashes. The problem occurs when my air turns to sleep, and I try to wake it with the keyboard within a very short time.(1-3 seconds I think) Happened a few times when I was typing and accidently pressed the on/off button while typing(which is a really stupid feature in the new OSX if you ask me) and a few times when I tried to safe my laptop from going to sleep because it was idle for to long, and just got there to late. What happens is that the Macbook just gives a black screen, but is still on. I cant let it sleep by closing the lid, and the only way to get it running again is by restarting.(holding down the on/off button)

 

Couldnt find anything similar to this. So i'm hoping if this is a common problem with Mavericks and is on the list to be fixed with the new patch.

 

I hope you guys have some info.

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 11, 2013 5:37 AM

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Q: Sleep/wake crash OSX Mavericks, Macbook Air 2013

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  • by Robert60542,

    Robert60542 Robert60542 Jan 10, 2014 7:04 PM in response to ViShVa
    Level 1 (0 points)
    Jan 10, 2014 7:04 PM in response to ViShVa

    My 2007MBP started having problems waking from sleep immediately after upgrading to Mavericks (10.9.1). Twice I put it to sleep at night and found it with the fans running the next morning and it would not wake from sleep. I did a SMC reset and it seems to have solved the problem. Thanks ViShVa.

  • by abjoc,

    abjoc abjoc Jan 11, 2014 1:38 AM in response to Kenny Wiess
    Level 1 (10 points)
    Jan 11, 2014 1:38 AM in response to Kenny Wiess

    I had the same problem with a new Macbook Air 11 - I can't say if it happened with 10.8 as I went straight to 10.9.  Same issues as everyone else, sometime I open the lid and everything is fine other times get black screen, or get to the login screen but have the spinning beech ball.  Really frustraiting.

     

    I tried changing the sleep method a few days ago, and so far no reoccurence.

     

    There a three different options noted for sleep -

     

         hibernatemode = 0 (binary 0000) by default on supported desktops. The

         system will not back memory up to persistent storage. The system must

         wake from the contents of memory; the system will lose context on power

         loss. This is, historically, plain old sleep.

     

         hibernatemode = 3 (binary 0011) by default on supported portables. The

         system will store a copy of memory to persistent storage (the disk), and

         will power memory during sleep. The system will wake from memory, unless

         a power loss forces it to restore from disk image.

     

         hibernatemode = 25 (binary 0001 1001) is only settable via pmset. The

         system will store a copy of memory to persistent storage (the disk), and

         will remove power to memory. The system will restore from disk image. If

         you want "hibernation" - slower sleeps, slower wakes, and better battery

         life, you should use this setting.

     

     

    I am no expert on this but from reading believe the default setting is 3.

     

    This can be checked by using pmset -g which will list the current settings.

     

    I took a chance that changing to hibernatemode = 25 might help.  It takes a little longer to resume from sleep when opening the lid - maybe an additional two seconds, and enough that you can open the lid and still see a black screen for a second or so - but over the past few days, and going in and out of sleep lots of times no reoccurance.

     

    I changed it using the command -   sudo pmset -a hibernatemode 25

     

    Please use at your own risk, as I am sure that changing this is not suppored by Apple.

  • by puffo25,

    puffo25 puffo25 Jan 11, 2014 1:54 AM in response to abjoc
    Level 1 (4 points)
    Mac OS X
    Jan 11, 2014 1:54 AM in response to abjoc

    Dear abjoc,

     

    in my case settings are as follow:

    Active Profiles:

    Battery Power                    -1*

    AC Power                    -1

    Currently in use:

    standbydelay         1800

    standby              1

    halfdim              1

    sms                  1

    hibernatefile        /var/vm/sleepimage

    disksleep            0

    sleep                0

    autopoweroffdelay    14400

    hibernatemode        25

    autopoweroff         1

    ttyskeepawake        1

    displaysleep         10

    acwake               0

    lidwake              1

     

    Hi, it appears that my settings are already set to 25.

    Correct?

    Anything else to change to be concern?

     

    Andrea

  • by abjoc,

    abjoc abjoc Jan 11, 2014 2:10 AM in response to puffo25
    Level 1 (10 points)
    Jan 11, 2014 2:10 AM in response to puffo25

    Dear Andrea,

     

    Looks like yours was already set to 25.  I changed the settings on my Macbook from 3 to 25 - so far this is day 3 and probably 30+ Sleep/Wakes without an issue.

     

    I have a new Macbook Air 11 (mid-2013 spec) - can only think that it might vary between different Macbook models..?

     

    I also reset the SMC & NVRAM - this didn't make a difference when set to 3, but don't know if a combination of SMC and NVRAM reset and change to this setting made the difference.

  • by tortmeier,

    tortmeier tortmeier Jan 11, 2014 6:47 AM in response to tortmeier
    Level 1 (0 points)
    Jan 11, 2014 6:47 AM in response to tortmeier

    A few days after I posted this, I went in and changed the energy safer settings, I move the Computer sleep timer up to Never, and my MacPro hasnt crashed or stopped responding since, working perfectly.

     

    I know that is not a complete fix, but in my case is has issues a temp fix till Apple finds the problem and fixes it correcly

     

    thanks for all the comments and support

  • by shua2298,

    shua2298 shua2298 Jan 12, 2014 12:34 PM in response to YeOldMacFan
    Level 1 (0 points)
    Jan 12, 2014 12:34 PM in response to YeOldMacFan

    Same issue - 13" MacBook Air running 10.9.1. Numerous conversations with Apple support haven't resolved the problem. Certainly appears to be a software issue - hope Apple releases a fix soon!

  • by Bryan29562,

    Bryan29562 Bryan29562 Jan 13, 2014 12:04 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 13, 2014 12:04 PM in response to Kenny Wiess

    There is an issue bringing my Macbook pro 2013 out of sleep when I have any monitors plugged in either through the HMDI or Thunderbolt ports.  The mbp will not wake until I unplug the monitors. 

  • by eurisko67,

    eurisko67 eurisko67 Jan 13, 2014 1:30 PM in response to Bryan29562
    Level 1 (0 points)
    Jan 13, 2014 1:30 PM in response to Bryan29562

    That's an interesting observation Bryan29562.  Although I have an iMac, I have a second slave monitor plugged into the Thunderbolt port > HDMI interface.  The configuration is probably unusual in beta testing and the issue is intermittent so may not have been reported reliably but it's certainly something I hadn't considered and probably highly likely as a cause.

     

    I have a MBAir but don't often attach a second monitor to it.  It would be interesting if the situation can be replicated.

  • by johnbp123,

    johnbp123 johnbp123 Jan 14, 2014 3:12 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 14, 2014 3:12 PM in response to Kenny Wiess

    I've had to reinstall Mavericks twice since it came out last year. Both times the reinstall cured problems but for a short time. I've now totally dumped Mavericks and operating on Snow Leopard, the last CD OS I own. I would have degraded to Mountain Lion but couldn't on the App store. Here's an article I wrote about my recent decision to never, ever use Maverickshttp://johnbpritchett.blogspot.com/p/coffee-talk.html

  • by lcat,

    lcat lcat Jan 15, 2014 4:44 AM in response to chriz_dee
    Level 1 (10 points)
    Jan 15, 2014 4:44 AM in response to chriz_dee

    I am having the same issue with Mavericks and a mid 2012 mbp non-retina, thought it was due to disabling hibernation, I enabled it again and the issue persists.

  • by Air44444,

    Air44444 Air44444 Jan 15, 2014 1:05 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 15, 2014 1:05 PM in response to Kenny Wiess

    my macbook air 13.3 stock 15 low end config actualy played the boot tone whilst the lid was shut i opent the lid and nothig was there mabie this is just a glitch

     

  • by ViktorKh,

    ViktorKh ViktorKh Jan 15, 2014 1:41 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 15, 2014 1:41 PM in response to Kenny Wiess

    does anybody have an official response from Apple? Something? A bug number in a tracking system, something?

     

    It is ridiculous, so huge application issue. I have to switch off my macbook every day before go to work and before go home. Otherwise it crashes on a wake up. I had zero problems with Leopard before with the same hardware.

  • by zegerman,

    zegerman zegerman Jan 16, 2014 9:41 AM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 16, 2014 9:41 AM in response to Kenny Wiess

    I am also having this issue on a 13inch MacBook Air purchased in October. Have had the issue since I downloaded Mavericks, and can reproduce the error by waiting for the screen to dim and trying to re-wake the computer. Mine wakes up fine if I leave it alone for a while. This issue has caused me to lose data multiple times by forcing a hard restart, and it is driving me crazy!

     

    But, I had an interesting episode of it this morning. I was on a conference call using Skype, when my screen faded to go to sleep, and I swiped the touch pad. The screen went black, as it always does, and I could not wake up the screen. HOWEVER, it did not disconnect the internet or my Skype call, and I was able to continue my Skype call for another 30 minutes with no disruption, other than I could not see the screen.

     

    So, this leads me to believe that the sleep/wake issue has to do with the montior/screen rather than the rest of the system. An interesting experiment to add to this thread.

     

    But please, Apple, give us a fix!!!!

  • by pilot25,

    pilot25 pilot25 Jan 17, 2014 9:25 AM in response to zegerman
    Level 1 (0 points)
    Jan 17, 2014 9:25 AM in response to zegerman

    Same problem as everyone else.  MBP 13" early 2011.  Reset SMC and NVRAM and nothing.

     

    Maverics has been nothing short of a disaster for me.  I spend more time working on problems than working.  Like being back to Windows.

  • by hysteriam,

    hysteriam hysteriam Jan 17, 2014 3:03 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 17, 2014 3:03 PM in response to Kenny Wiess

    Come on Apple, time to do something about this?

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