Kenny Wiess

Q: Sleep/wake crash OSX Mavericks, Macbook Air 2013

Hi there,

 

Since the upgrade to Mavericks my 2013 Macbook Air had a few sleep wake crashes. The problem occurs when my air turns to sleep, and I try to wake it with the keyboard within a very short time.(1-3 seconds I think) Happened a few times when I was typing and accidently pressed the on/off button while typing(which is a really stupid feature in the new OSX if you ask me) and a few times when I tried to safe my laptop from going to sleep because it was idle for to long, and just got there to late. What happens is that the Macbook just gives a black screen, but is still on. I cant let it sleep by closing the lid, and the only way to get it running again is by restarting.(holding down the on/off button)

 

Couldnt find anything similar to this. So i'm hoping if this is a common problem with Mavericks and is on the list to be fixed with the new patch.

 

I hope you guys have some info.

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 11, 2013 5:37 AM

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Q: Sleep/wake crash OSX Mavericks, Macbook Air 2013

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  • by OptionL,

    OptionL OptionL Jan 18, 2014 1:03 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 18, 2014 1:03 PM in response to Kenny Wiess

    Same problem here on my late 2010 iMac with the interesting twist that only display sleep is turned on.

  • by pilot25,

    pilot25 pilot25 Jan 18, 2014 1:13 PM in response to OptionL
    Level 1 (0 points)
    Jan 18, 2014 1:13 PM in response to OptionL

    Anyone have random screen locks and forced to reboot by holding the power button?  I have the sleep problem and this.

     

     

    I'm up to my ears with Mavericks and iOS7 on my iPad 3.  Apple is dropping the ball big time in the last year.

  • by beeheath,

    beeheath beeheath Jan 20, 2014 6:39 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 20, 2014 6:39 PM in response to Kenny Wiess

    I've also been having this problem A LOT, at least once a day. I've contacted apple twice to help me reset it and try to keep it from happening.. has anyone taken it in to be replaced?

    From reading this discussion sounds like it's a Maverick's problem.. so frustrating!

  • by Bakmaind,

    Bakmaind Bakmaind Jan 21, 2014 5:54 AM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 21, 2014 5:54 AM in response to Kenny Wiess

    Same problem here with a new Retina, 15-inch, Late 2013, 2.6 GHz Intel Core i7, 16 GB DDR, 1T SSD running a FRESH INSTALLED OSX 10.9.1

    Today I noticed this for the first time. After a long sleep, maybe one hour, by opening the lid I've seen a black screen but with a mouse pointer responding very well to the track pad. The only way to exit this state was by pressing the power button for a while and restarting the macbook pro. Very very scared about this issue!

  • by Radan Behoun,

    Radan Behoun Radan Behoun Jan 22, 2014 9:54 AM in response to Kenny Wiess
    Level 1 (35 points)
    Jan 22, 2014 9:54 AM in response to Kenny Wiess

    The same here (iMac, late 2009, 2TBHD, 16GB RAM, 2 external WD 2TB) since 10.9 is installed – not every time, about every fifth waking up from sleep ends up this way. I can hear the mac is doing something Once I heard a sound of imcoming mail), but the screen never wakes up from black and the only way to work is hard restart.

  • by Joerg53,

    Joerg53 Joerg53 Jan 23, 2014 12:51 AM in response to hysteriam
    Level 1 (0 points)
    Jan 23, 2014 12:51 AM in response to hysteriam

    It is a shame that APLLE is doing nothing in this case! Frustrating!

  • by MrJxn,

    MrJxn MrJxn Jan 23, 2014 10:37 AM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 23, 2014 10:37 AM in response to Kenny Wiess

    I have MBP early 2011 2ghz, i7 - 8g mem.

     

    My issue is that on wake the screen (and any connected) will have weird 'artifacts' all over the screen, the login box may or may not be there (have a password protected wake), if it is there it may or may not be accessible, most likley not.

     

    Occasionally when I have been able to login with the artifacts on screen, residual artifacts remain and seem to "move" when the machine is processing. Typically, I restart the machine at this point.

     

    -

     

    Issue is interemittent and only happens on system wake. I've not been able to force reproduction, but happens more often than not.

     

    When this first happened, I did force restarts, cleaned PRAM, cleaned SMC ... still no bueno.

     

    Seems to happen when the machine is left asleep for at least 15 minutes.

     

    Happens whether machine is connected to power or not.

     

    -

     

    If machine is left asleep over night, I must force restart.

     

    -

     

    My concern: My issues only started with the install of Mavericks.

     

    Also

     

    I also have an older MBP circa 2009, also updated to Mav with NO issues whatsoever.

     

    In my instance the issue is entirely isolated to the newer MBP.

  • by pilot25,

    pilot25 pilot25 Jan 23, 2014 11:50 AM in response to MrJxn
    Level 1 (0 points)
    Jan 23, 2014 11:50 AM in response to MrJxn

    Took my MBP to the apple store for a different hardware issue and several of the employees verified the sleep problem is a Mavericks issue.   They showed me the problem on several of the display MBPs.

     

    So save your energy from SMC resets and the like.  You can't fix it unless you go back to Lion.

     

    I'm personally hoping Google comes out with a OS because Apple has no competition to kick themselves in the rear and make their product better and test it properly

  • by walter231,

    walter231 walter231 Jan 25, 2014 8:29 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 25, 2014 8:29 PM in response to Kenny Wiess

    I've been to the Apple Store twice and both times the geniuses have acted as though this is very rare. Apple needs to hurry up and fix this!

  • by eurisko67,

    eurisko67 eurisko67 Jan 26, 2014 5:34 PM in response to walter231
    Level 1 (0 points)
    Jan 26, 2014 5:34 PM in response to walter231

    Yeah that's why there's 9 pages of complaints over the same issue.  They should look at their own forums and then perhaps decide before misleading their customers.

     

    I refer to the iPhone 4 launch and that's when Steve Jobs said "don't hold the phone that way".

     

    Yeah right let's bury the problem...... if they never read it, it don't exist......

     

    The NAS/SMB problem at accessing network shares is probably another thing they ought to address. I read that Apple's own implementation of accessing those share using their own code is pretty crap too, but hey this is Apple, they don't have bugs......

  • by tjgoulet,

    tjgoulet tjgoulet Jan 27, 2014 2:52 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 27, 2014 2:52 PM in response to Kenny Wiess

    I really enjoy my 2013 MacBook Air but two things need to happen here:

     

    1.)  Fire the designer who thought it was awesome to include a POWER BUTTON next to the delete key and didn't even have the brains to make the button flush to the body (you know like ALL the MBP designs?).

     

    2.)  Fire the QC team that let this get through to production

     

    This just goes to show the lack of attention to detail and innovation that Apple has these days.    Victim of it's own success.

     

    Don't expect to see anything new or exciting with an Apple logo on it in the foreseeable future folks..   This well is tapped.

     

     

    As a work around you can try this:

     

    Edit the file /System/Library/CoreServices/powerd.bundle/com.apple.SystemPowerProfileDefaults .plist

     

    Search for these sections (they are like 20 of them):

     

    <key>Sleep On Power Button</key>

    <integer>0</integer>

     

    Change the value

     

    <integer>1</integer> to <integer>0</integer>

     

    Save and repeat until you get through the entire file.     This at least for me makes is so MOST of the time accidentally pressing the button doesn't sleep the computer but still works if you hold it down.

     

    No idea why it only works most of the time.   I think Mavericks is riddled with ridiculous bugs like this...

  • by flohdot,

    flohdot flohdot Jan 27, 2014 4:03 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 27, 2014 4:03 PM in response to Kenny Wiess

    Adding to the number of reporters... I'm having this problem around once a day.

  • by flohdot,

    flohdot flohdot Jan 27, 2014 4:05 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 27, 2014 4:05 PM in response to Kenny Wiess

    Adding to the number of reporters... I'm having this problem around once a day. 2013 13" MBA.

  • by gabrielfromaz,

    gabrielfromaz gabrielfromaz Jan 27, 2014 7:07 PM in response to Kenny Wiess
    Level 1 (0 points)
    Jan 27, 2014 7:07 PM in response to Kenny Wiess

    Bought my MBA Black Friday last year.  Upgraded the OS the same day to Mavericks.  Three weeks later started noticing the WiFi connection wouldn't reconnect after wake.  Now, just in the past few days I have noticed the reboot dialoge upon wake. 

     

    WiFi issue goes away if I turn off blue-tooth, but that isn't a great fix becuase I use a BlueTooth mouse while on WifI.  SMC reboots and all that doesn't work.

     

    Crash after sleep is starting to get annoying becuase I have to wait for all my apps to reload.  When the issue first started Power Point would randomly load???  Now it doesn't randomly load when the computer wakes.

     

    Seems like the issue is cumulative and is getting worse over time.

  • by GNW3,

    GNW3 GNW3 Jan 28, 2014 4:18 AM in response to pilot25
    Level 1 (9 points)
    Mac OS X
    Jan 28, 2014 4:18 AM in response to pilot25

    Yeah right -- Google has to make stuff reliable so they can harvest data from your system.  If your want it, it is already available and is called "Chromium OS" (http://www.chromium.org/chromium-os)

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