Kenny Wiess

Q: Sleep/wake crash OSX Mavericks, Macbook Air 2013

Hi there,

 

Since the upgrade to Mavericks my 2013 Macbook Air had a few sleep wake crashes. The problem occurs when my air turns to sleep, and I try to wake it with the keyboard within a very short time.(1-3 seconds I think) Happened a few times when I was typing and accidently pressed the on/off button while typing(which is a really stupid feature in the new OSX if you ask me) and a few times when I tried to safe my laptop from going to sleep because it was idle for to long, and just got there to late. What happens is that the Macbook just gives a black screen, but is still on. I cant let it sleep by closing the lid, and the only way to get it running again is by restarting.(holding down the on/off button)

 

Couldnt find anything similar to this. So i'm hoping if this is a common problem with Mavericks and is on the list to be fixed with the new patch.

 

I hope you guys have some info.

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 11, 2013 5:37 AM

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Q: Sleep/wake crash OSX Mavericks, Macbook Air 2013

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  • by jonathanfromar,

    jonathanfromar jonathanfromar Nov 21, 2013 8:10 AM in response to Kenny Wiess
    Level 1 (0 points)
    Nov 21, 2013 8:10 AM in response to Kenny Wiess

    I'm also having this difficult on a brand new MacBook Air running Mavericks.  It tends to happen in the most inopportune times, and is a real annoyance.  Hoping for a rapid response from Apple.

  • by matdecac,

    matdecac matdecac Nov 22, 2013 6:43 AM in response to Kenny Wiess
    Level 1 (0 points)
    Nov 22, 2013 6:43 AM in response to Kenny Wiess

    I have got also a MacBook Air 13 2013 i7 8Go 128Go SSD.

     

    My MBA crashes when turning the mac to sleep (power button) and touching any key to turn it back on within a few second.

    I have took it to a Genius Bar for repair they changed both Motherboard an Power Card. That changes nothing. The employee I have been in contact with told me that ALL MacBookAir 13 2013 were having the issue (he tested every Mac of the Apple Store). And that we should wait for Apple to release a Fix.

  • by w7ox,

    w7ox w7ox Nov 22, 2013 8:11 AM in response to matdecac
    Level 4 (2,389 points)
    Nov 22, 2013 8:11 AM in response to matdecac

    matdecac wrote:

     

    I have got also a MacBook Air 13 2013 i7 8Go 128Go SSD.

     

    My MBA crashes when turning the mac to sleep (power button) and touching any key to turn it back on within a few second.

     

    I have took it to a Genius Bar for repair they changed both Motherboard an Power Card. That changes nothing. The employee I have been in contact with told me that ALL MacBookAir 13 2013 were having the issue (he tested every Mac of the Apple Store). And that we should wait for Apple to release a Fix.

    Mine is a 13" MBA 2013 with larger SSD. I get similar results if I close the lid (for sleep) then realize I forgot something and open it right away. I've always been able to recover by pressing the power button for 5 sec or so to initiate a re-start, so I've not worried about it. Waiting a while to re-open lid avoids the problem.

     

    I believe I had a similar issue running Mountain Lion, but now I'm unclear on that.

     

    I'll try the SMC reset later today.

     

    Phil

  • by marioepsilon,

    marioepsilon marioepsilon Nov 22, 2013 8:21 AM in response to Kenny Wiess
    Level 1 (0 points)
    Nov 22, 2013 8:21 AM in response to Kenny Wiess

    This is definitly not a MacBook problem; it is a OS X problem, since I experienced similar sleep/wake failure on my iMac mid 2010 ever since I upgraded to Mavericks. Mavericks was still in Beta, they released it so soon without fixing bugs. Now, we have to wait for OS X 10.9 updates fixing these issues.

  • by w7ox,

    w7ox w7ox Nov 22, 2013 8:52 AM in response to marioepsilon
    Level 4 (2,389 points)
    Nov 22, 2013 8:52 AM in response to marioepsilon

    marioepsilon wrote:

     

    This is definitly not a MacBook problem; it is a OS X problem, since I experienced similar sleep/wake failure on my iMac mid 2010 ever since I upgraded to Mavericks. Mavericks was still in Beta, they released it so soon without fixing bugs. Now, we have to wait for OS X 10.9 updates fixing these issues.

    My MBA did it in Mountain Lion, best I recall. Other than this Mavericks is working 100% for me, has speeded up my system and lengthed battery life. Pretty good for a "beta"!

     

    I imagine there will soon be a 10.9.1 update. But 90% of those installing 10.9 have given it a 5-star rating. And I'm among them.

     

    Phil

  • by w7ox,

    w7ox w7ox Nov 22, 2013 8:56 AM in response to digitalmem
    Level 4 (2,389 points)
    Nov 22, 2013 8:56 AM in response to digitalmem

    digitalmem wrote:

     

    I just turned off "Power Nap" in the "Energy Saver" section of "System Preferences" but won't know the results until tomorrow as it seems to only misbehaves when I'm not paying attention to it.

    I just did the above and now with about 5 tries I'm unable to hang my MB Air by closing the lid and rapidly opening it. Please let us know your results.

     

    Phil

  • by marioepsilon,

    marioepsilon marioepsilon Nov 22, 2013 9:18 AM in response to w7ox
    Level 1 (0 points)
    Nov 22, 2013 9:18 AM in response to w7ox

    I am not saying that Mavericks doesn't have any improvements, but there are known issues with Mavericks ever since we deveopers could access the pre-release; they released Mavericks before fixing the issues. Two pre-release seeds were available to developers since Mavericks was released one month ago; I installed the last one yesterday. So, obviously Apple knows these issues exist. Mail was one example which hopefully is fixed now.

    BTW, Mavericks is better than Mountain Lion in general, however, I think they could wait a few more mounths before they release it. I personally find Snow Leopard the most stable OS X.

  • by digitalmem,

    digitalmem digitalmem Nov 23, 2013 9:41 AM in response to w7ox
    Level 1 (5 points)
    Nov 23, 2013 9:41 AM in response to w7ox

    Turning off Power Nap didn't work for me but here's what did; I just disconnected my two external USB drives at night. Yeah, totally not a real fix as they're for my TimeMachine and Carbon Copy Cloner back-ups. Just a reminder that my problem is a random shutdown&restart when I wasn't using the MBP. I never had the "shut the lid and open it freeze" issue. Hoping for a "real" fix from Apple soon.

  • by phaelium,

    phaelium phaelium Nov 25, 2013 9:31 PM in response to Kenny Wiess
    Level 1 (0 points)
    Nov 25, 2013 9:31 PM in response to Kenny Wiess

    I have the 2013 MBA with the same issue as the above posters, crashing when I touch the touchpad during the screen blanking out.  I don't have power nap enabled (never have) and I definitely still have the issue.  I want to say that I've had it even before Mavericks though, since 10.8.

  • by kresnamurti,

    kresnamurti kresnamurti Nov 28, 2013 1:19 AM in response to Kenny Wiess
    Level 1 (0 points)
    Nov 28, 2013 1:19 AM in response to Kenny Wiess

    been searching through the internet, still no method fixes my unwaken MBA after sleeping. if i plugged in MBA (mid 2013) to power cord, the symptomps were gone. it only occured when mba ran on battery. moreover, if it could wake up, MBA losing connection with wifi. anyone experienced this wifi problem as well?

     

    o ya, when ran under OSX 10.8 this MBA were so perfect device. could be this mavericks is all about.

     

    hope apple will fix this bug soon.

  • by TG Oz,

    TG Oz TG Oz Nov 28, 2013 5:20 PM in response to Kenny Wiess
    Level 1 (0 points)
    Nov 28, 2013 5:20 PM in response to Kenny Wiess

    I was told to disable "Power Nap" in Energy Saver.  Mine was disabled and I still had the issue.

    The issue is only after installing Mavericks OSX.

    I have lost data as restart resulted in data not being saved.

  • by bauerca,

    bauerca bauerca Dec 2, 2013 12:10 PM in response to Kenny Wiess
    Level 1 (0 points)
    Dec 2, 2013 12:10 PM in response to Kenny Wiess

    I confirm this as well on a mid-2013 macbook air. Specifically, touching/swiping on the trackpad 0.5 - 1 seconds after the display goes black for sleeping crashes it. And by crashing, I mean: the display remains black despite key presses and trackpad clicks, and the computer remains on and (very) active, as evidenced by the rapid draining of battery life if left in that state for several hours.

     

    Holding the power button will shut it down from this crashed state. I can reboot with another power button press.

     

    This problem does not occur if I go to the apple menu, click sleep, then swipe the trackpad within 1 second. It only occurs when I wait for the screen to dim after the requisite period of inactivity, prepare myself for action , and then swipe 0.5 - 1 seconds after the screen goes black.

     

    The crash is very reproducible on my machine. I was able to demonstrate for an apple store employee.

     

    Guy at the genius bar tried removing /var/vm/sleepimage and disabling screen lock, but neither helped.

     

    If you are reading this and are running Mavericks, please try to crash your machine this way and add to the confirmations.

  • by bauerca,

    bauerca bauerca Dec 2, 2013 9:17 PM in response to Kenny Wiess
    Level 1 (0 points)
    Dec 2, 2013 9:17 PM in response to Kenny Wiess

    Okay I found a temporary fix for this problem in another thread:

    https://discussions.apple.com/thread/5495027?start=30&tstart=0

     

    Read nol@n's long answer.

     

    The short of it is to do (in the terminal):

     

     sudo pmset -a hibernatemode 0 

     

    This prevents your machine from writing RAM to disk before it sleeps. You can learn more here:

     

    http://www.macworld.com/article/1053471/sleepmode.html

     

    Seems to have fixed the issue on my macbook air.

     

    The downside is, if your machine loses power while sleeping, you've lost all your work.

  • by bauerca,

    bauerca bauerca Dec 2, 2013 10:06 PM in response to bauerca
    Level 1 (0 points)
    Dec 2, 2013 10:06 PM in response to bauerca

    Update

     

    The "fix" mentioned above (setting hibernatemode to 0) does not resolve the issue. I can still get the machine to crash in the same way.

     

    I noticed another thing fooling around with pmset. The pmset "sleep" timeout (system sleep) was set to 1 min, which was smaller than or equal to the pmset "displaysleep" timeout (>= 1min), and gave rise to warning messages when issuing pmset -a ... commands. (On my air, there is no system preferences setting for system sleep timeout). So I changed pmset "sleep" to be greater than "displaysleep". This did not help either.

  • by Tyrek,

    Tyrek Tyrek Dec 3, 2013 1:58 PM in response to bauerca
    Level 1 (0 points)
    Dec 3, 2013 1:58 PM in response to bauerca

    I have the latest 2013 MacBook Pro with 16GB RAM, the 2.6Ghz Proc, 1TB flash storage and I am ALSO having this issue.

    This needs to be fixed by Apple, I used to have this issue on my old windows machine and it ****** me off to no end, is now ******* me off to no end on a 34 hundred dollar computer. What the ****?

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