Previous 1 2 3 4 Next 349 Replies Latest reply: Mar 27, 2015 2:59 PM by kevinfromwem Go to original post Branched to a new discussion.
  • jonathanfromar Level 1 Level 1 (0 points)

    I'm also having this difficult on a brand new MacBook Air running Mavericks.  It tends to happen in the most inopportune times, and is a real annoyance.  Hoping for a rapid response from Apple.

  • matdecac Level 1 Level 1 (0 points)

    I have got also a MacBook Air 13 2013 i7 8Go 128Go SSD.

     

    My MBA crashes when turning the mac to sleep (power button) and touching any key to turn it back on within a few second.

    I have took it to a Genius Bar for repair they changed both Motherboard an Power Card. That changes nothing. The employee I have been in contact with told me that ALL MacBookAir 13 2013 were having the issue (he tested every Mac of the Apple Store). And that we should wait for Apple to release a Fix.

  • w7ox Level 4 Level 4 (2,385 points)

    matdecac wrote:

     

    I have got also a MacBook Air 13 2013 i7 8Go 128Go SSD.

     

    My MBA crashes when turning the mac to sleep (power button) and touching any key to turn it back on within a few second.

     

    I have took it to a Genius Bar for repair they changed both Motherboard an Power Card. That changes nothing. The employee I have been in contact with told me that ALL MacBookAir 13 2013 were having the issue (he tested every Mac of the Apple Store). And that we should wait for Apple to release a Fix.

    Mine is a 13" MBA 2013 with larger SSD. I get similar results if I close the lid (for sleep) then realize I forgot something and open it right away. I've always been able to recover by pressing the power button for 5 sec or so to initiate a re-start, so I've not worried about it. Waiting a while to re-open lid avoids the problem.

     

    I believe I had a similar issue running Mountain Lion, but now I'm unclear on that.

     

    I'll try the SMC reset later today.

     

    Phil

  • marioepsilon Level 1 Level 1 (0 points)

    This is definitly not a MacBook problem; it is a OS X problem, since I experienced similar sleep/wake failure on my iMac mid 2010 ever since I upgraded to Mavericks. Mavericks was still in Beta, they released it so soon without fixing bugs. Now, we have to wait for OS X 10.9 updates fixing these issues.

  • w7ox Level 4 Level 4 (2,385 points)

    marioepsilon wrote:

     

    This is definitly not a MacBook problem; it is a OS X problem, since I experienced similar sleep/wake failure on my iMac mid 2010 ever since I upgraded to Mavericks. Mavericks was still in Beta, they released it so soon without fixing bugs. Now, we have to wait for OS X 10.9 updates fixing these issues.

    My MBA did it in Mountain Lion, best I recall. Other than this Mavericks is working 100% for me, has speeded up my system and lengthed battery life. Pretty good for a "beta"!

     

    I imagine there will soon be a 10.9.1 update. But 90% of those installing 10.9 have given it a 5-star rating. And I'm among them.

     

    Phil

  • w7ox Level 4 Level 4 (2,385 points)

    digitalmem wrote:

     

    I just turned off "Power Nap" in the "Energy Saver" section of "System Preferences" but won't know the results until tomorrow as it seems to only misbehaves when I'm not paying attention to it.

    I just did the above and now with about 5 tries I'm unable to hang my MB Air by closing the lid and rapidly opening it. Please let us know your results.

     

    Phil

  • marioepsilon Level 1 Level 1 (0 points)

    I am not saying that Mavericks doesn't have any improvements, but there are known issues with Mavericks ever since we deveopers could access the pre-release; they released Mavericks before fixing the issues. Two pre-release seeds were available to developers since Mavericks was released one month ago; I installed the last one yesterday. So, obviously Apple knows these issues exist. Mail was one example which hopefully is fixed now.

    BTW, Mavericks is better than Mountain Lion in general, however, I think they could wait a few more mounths before they release it. I personally find Snow Leopard the most stable OS X.

  • digitalmem Level 1 Level 1 (5 points)

    Turning off Power Nap didn't work for me but here's what did; I just disconnected my two external USB drives at night. Yeah, totally not a real fix as they're for my TimeMachine and Carbon Copy Cloner back-ups. Just a reminder that my problem is a random shutdown&restart when I wasn't using the MBP. I never had the "shut the lid and open it freeze" issue. Hoping for a "real" fix from Apple soon.

  • phaelium Level 1 Level 1 (0 points)

    I have the 2013 MBA with the same issue as the above posters, crashing when I touch the touchpad during the screen blanking out.  I don't have power nap enabled (never have) and I definitely still have the issue.  I want to say that I've had it even before Mavericks though, since 10.8.

  • kresnamurti Level 1 Level 1 (0 points)

    been searching through the internet, still no method fixes my unwaken MBA after sleeping. if i plugged in MBA (mid 2013) to power cord, the symptomps were gone. it only occured when mba ran on battery. moreover, if it could wake up, MBA losing connection with wifi. anyone experienced this wifi problem as well?

     

    o ya, when ran under OSX 10.8 this MBA were so perfect device. could be this mavericks is all about.

     

    hope apple will fix this bug soon.

  • TG Oz Level 1 Level 1 (0 points)

    I was told to disable "Power Nap" in Energy Saver.  Mine was disabled and I still had the issue.

    The issue is only after installing Mavericks OSX.

    I have lost data as restart resulted in data not being saved.

  • bauerca Level 1 Level 1 (0 points)

    I confirm this as well on a mid-2013 macbook air. Specifically, touching/swiping on the trackpad 0.5 - 1 seconds after the display goes black for sleeping crashes it. And by crashing, I mean: the display remains black despite key presses and trackpad clicks, and the computer remains on and (very) active, as evidenced by the rapid draining of battery life if left in that state for several hours.

     

    Holding the power button will shut it down from this crashed state. I can reboot with another power button press.

     

    This problem does not occur if I go to the apple menu, click sleep, then swipe the trackpad within 1 second. It only occurs when I wait for the screen to dim after the requisite period of inactivity, prepare myself for action , and then swipe 0.5 - 1 seconds after the screen goes black.

     

    The crash is very reproducible on my machine. I was able to demonstrate for an apple store employee.

     

    Guy at the genius bar tried removing /var/vm/sleepimage and disabling screen lock, but neither helped.

     

    If you are reading this and are running Mavericks, please try to crash your machine this way and add to the confirmations.

  • bauerca Level 1 Level 1 (0 points)

    Okay I found a temporary fix for this problem in another thread:

    https://discussions.apple.com/thread/5495027?start=30&tstart=0

     

    Read nol@n's long answer.

     

    The short of it is to do (in the terminal):

     

     sudo pmset -a hibernatemode 0 

     

    This prevents your machine from writing RAM to disk before it sleeps. You can learn more here:

     

    http://www.macworld.com/article/1053471/sleepmode.html

     

    Seems to have fixed the issue on my macbook air.

     

    The downside is, if your machine loses power while sleeping, you've lost all your work.

  • bauerca Level 1 Level 1 (0 points)

    Update

     

    The "fix" mentioned above (setting hibernatemode to 0) does not resolve the issue. I can still get the machine to crash in the same way.

     

    I noticed another thing fooling around with pmset. The pmset "sleep" timeout (system sleep) was set to 1 min, which was smaller than or equal to the pmset "displaysleep" timeout (>= 1min), and gave rise to warning messages when issuing pmset -a ... commands. (On my air, there is no system preferences setting for system sleep timeout). So I changed pmset "sleep" to be greater than "displaysleep". This did not help either.

  • Tyrek Level 1 Level 1 (0 points)

    I have the latest 2013 MacBook Pro with 16GB RAM, the 2.6Ghz Proc, 1TB flash storage and I am ALSO having this issue.

    This needs to be fixed by Apple, I used to have this issue on my old windows machine and it ****** me off to no end, is now ******* me off to no end on a 34 hundred dollar computer. What the ****?

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