phinx000
Level 1 (0 points)

Q: Can't Burn Playlists to Disc ... Error 43 ... iTunes was Not Properly Installed ... Diagnostics Included

Hi. Immediately after installing iTunes a dialogue window appears stating that "itunes was not properly isntalled. if yuou wish to import or burn cds you need to reinstall itunes." This happens even after I complete the installation w/ antivirus disabled.  Indeed, I am unable to burn playlists to cds.  Upon attempting to do so, iTunes produces the ambiguous error message:  "Disc Recording not found ..."

 

My instinct tells me this is a problem w/ the GEAR driver software. I've uninstalled the driver manually, and then reinstalled it as per: http://support.apple.com/kb/TS2308 (Solution 3). Still, the problem persists.

 

Any ideas?????

 

 

##########

 

Here is the diagnostic.

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP Pavilion dv6 Notebook PC

iTunes 11.1.3.8

QuickTime not available

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver Not Available

CD Driver DLL Not Available

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

 

iTunes Serial Number 00E6B2680B5AA268

 

Current user is not an administrator.

The current local date and time is 2013-11-11 12:10:26.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

 

Video Display Information

 

ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250

 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

Genius ID: ce02c1089ccd19e716edbe5d8ac7956b

 

iPodService 11.1.3.8 (x64) is currently running.

iTunesHelper 11.1.3.8 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

**** CD/DVD Drive Tests ****

 

No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

 

##########

Windows 7

Posted on Nov 11, 2013 9:36 AM

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phinx000

Q: Can't Burn Playlists to Disc ... Error 43 ... iTunes was Not Properly Installed ... Diagnostics Included

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  • Helpful answers

  • by phinx000,

    phinx000 phinx000 Nov 11, 2013 1:28 PM in response to phinx000
    Level 1 (0 points)
    Nov 11, 2013 1:28 PM in response to phinx000

    So, in the mean time I've uninstalled all Apple applications, cleaned and compacted the registry and then reinstalled iTunes according to the instructions here; http://support.apple.com/kb/HT1923. 

     

    Same problem!  This is taking too long. Any suggestions / solutions greatly appreciated ...

  • by Walter Brewster,

    Walter Brewster Walter Brewster Dec 31, 2013 2:55 AM in response to phinx000
    Level 1 (85 points)
    Apple Music
    Dec 31, 2013 2:55 AM in response to phinx000

    If it's any help I have found I can't burn discs any longer in this precise version of iTunes. I have gone back to the previous version where everything is fine in this respect. My symptoms were not quite the same as yours but the result was the same - I couldn't burn discs. Yours is the first post on this I've found so I suspect Apple may not be aware of the issue or it is affecting relatively few users. If I find a solution I will post again and meanwhile hope that the next update solves the problem.