2 Replies Latest reply: Nov 13, 2013 11:45 AM by b noir
alexisg27 Level 1 Level 1 (0 points)

Finally I get this message:

The installer has encountered unexpecting error ntalling this package. this may indicate a problem with this package. The error code is 2330.


iTunes, Windows 7, 64 bits
  • jeremy_v Community Specialists Community Specialists (3,180 points)

    Hi alexisg27,

     

    Thanks for visiting Apple Support Communities.

     

    If iTunes isn't installing due to an error, the steps in this article can help:

     

    Trouble installing iTunes or QuickTime for Windows

    http://support.apple.com/kb/HT1926

     

    First try the steps in the "Additional troubleshooting" section of the article before attempting to reinstall iTunes again.

     

    Best Regards,

     

    Jeremy

  • b noir Level 9 Level 9 (72,035 points)

    The installer has encountered unexpecting error ntalling this package. this may indicate a problem with this package. The error code is 2330.

     

    The 2330 result is consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.

     

    XP instructions in the following document: How to perform disk error checking in Windows XP

    Vista instructions in the following document: Check your hard disk for errors

    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)

     

    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.

     

    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?