3 Replies Latest reply: Nov 13, 2013 4:09 PM by Marjancoral
Marjancoral Level 1 Level 1 (0 points)

My iPad Air would not show that is it charged, e.g. It is down to 3% I charge it and unplug it. It still shows 3% unless I turn it on and off! What is the issue? Should I return it?


iPad, iOS 7.0.3, iPad Air
  • sterling r Community Specialists Community Specialists (6,115 points)

    Hello Marjancoral,

     

    It sounds like you plug in the iPad to charge, but the charged percent does not update until you restart the iPad. I want to recommend a few things here. First, close all the apps:

    1. Double-click the Home button.
    2. Swipe left or right until you have located the app you wish to close.
    3. Swipe the app's preview up to close it.

    From: iOS: Force an app to close

              http://support.apple.com/kb/ht5137

    When you have done that, reset the iPad:

    Resetting your device

    If your device stops responding, you can reset it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.

    From: iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    Then test the issue again. If the battery indicator is not updating correctly, I would next backup your iPad to iTunes and restore from your backup.

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling

  • Ralph9430 Level 6 Level 6 (16,395 points)

    Don't just turn it off and then on reset it it like this. First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

  • Marjancoral Level 1 Level 1 (0 points)

    Hi guys,

     

    I rebooted it (by doing it properly and not just turning on and off) as suggested and the indicator is working fine. It is actually going down as time goes by. It used to sit at a number and not go down and then suddenly drop 25%... I am still waiting for it to go really down to recharge it and see if my initial problem is solved, but it seems to be working ! So many many thanks, I would come back here and give you an update once I charge it!