1 Reply Latest reply: Nov 13, 2013 12:08 PM by sheila_m.
ShonnaKatheine Level 1 Level 1 (0 points)

My partner was using his iPad then all of a sudden this blue box appeared and every time he touches the screen it keeps appearing and won't let him access anything. He has reset the iPad but it still happens. How can he fix this?

  • sheila_m. Community Specialists Community Specialists (3,265 points)

    Hello ShonnaKatheine,

     

    Thank you for the details of the issue your partner is experiencing on his iPad.  In my experience, when you are seeing an blue box, it indicates that you may have an accessibility feature turned on. 

     

    First, check the VoiceOver setting.  I recommend trying the following: 

    Press the home button three times quickly. This is also called "Triple-click Home".

     

    If the VoiceOver feature still is on, you can navigate to Settings > General > Accessibility and turn VoiceOver off here.

     

    If it is too difficult to access those settings on the iPad, you can turn VoiceOver off using iTunes:

    Managing accessibility features using iTunes

    1. Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
    2. In iTunes, select your device.
    3. From the Summary pane, click Configure Universal Access in the Options section at the bottom.
    4. Select the feature you would like to use and click OK.

     

    You can find the full article here:

    iOS: Configuring accessibility features

    http://support.apple.com/kb/HT5018

     

    Alternatively, you may have Switch Control turned on.  You can disable this by going to Settings > General > Accessibility > Switch Control.

     

    iOS: Using Switch Control

    http://support.apple.com/kb/HT5886

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.