8 Replies Latest reply: Mar 14, 2014 5:22 PM by Mikail Lotia
Phothirathb Level 1 (0 points)

What can I do to unlock the IPAD if I cannot access the device by using computer? When I connect to computer, it says I have to unlock the IPad to connect to itunes.


I try everything but I cannot figure out what to do. I turn off IPAD and it still stay in the connect to Itunes mode. It does not goes back to wait mode.


Any suggestion would be appreciated.




  • Kappy Level 10 (266,046 points)

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions


    1. iOS- Forgotten passcode or device disabled after entering wrong passcode

    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

    3. Restoring iPod touch after forgotten passcode

    4. What to Do If You've Forgotten Your iPhone's Passcode

    5. iOS- Understanding passcodes

    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad


    Forgotten Restrictions Passcode Help


    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.


    Also, see iTunes- Restoring iOS software.

  • Phothirathb Level 1 (0 points)

    I see what you mean, but my problem is worst than that, I cannot do any restore because I cannot erase its content. The way you tell me to do is only available if I can access the IPAD menu. As of now, I do hard shutdown by holding middle button and switch off key, it still does not go through the normal option that will allow me to restore from backup or reset my IPAD as new device-as factory reset.


    When it powers on, the only thing appears on the screen is "IPad is disabled"--connect to Itunes.


    This is really misleading because if IPAD cannot be ulocked; it cannot be connected to Itunes either. Becasue it can only be connected to Itunes when device is active.


    I have no idea what I need to do, my only hope- is not use it, and let it sit until it comes to "wait mode" again if not; then I screws this device real bad-unfixable.




  • Demo Level 10 (88,876 points)

    Did you try either of these two methods?


    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

    Alternatively, place the device in recovery mode and restore it to erase the device:

    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the Connect to iTunes screen.
    5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
  • Clyde77 Level 4 (2,765 points)

    recovery mode

    open itunes on computer

    plug cable into computer not iOS device

    turn phone off

    hold home button and plug cable into phone.  do not release home button until an itunes graphic appears on device.

    look to computer should have message about recovery mode click ok and restore

    Peace, Clyde

    if u need an article see


  • Texas Mac Man Level 8 (46,565 points)

    How can I unlock my iPad if I forgot the passcode?

    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html


    iOS: Device disabled after entering wrong passcode



    How can I unlock my iPad if I forgot the passcode?



    How to Reset a Forgotten Password for an iOS Device



    Using iPhone/iPad Recovery Mode



    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.



    ‘iPad is disabled’ fix without resetting using iTunes


    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.

    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).

    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:

    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.

    2. Open iTunes with the iPad disconnected.

    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.

    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).

    5. Click ‘Setup as new iPad’ and then click restore.

    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.

    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.

    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.


    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.



    Try it and good luck. You have nothing more to lose if it doesn't work for you.


     Cheers, Tom

  • Youngz12 Level 1 (0 points)

    I had a similar problem this week. I have and iPad and the Apple Wireless Keyboard. I was using the keyboard to type an assignment for a class and then I put the keyboard in my backpack without turning it off. From their the iPad got disabled. So now I'm in a pickle... I haven't saved anything to my cloud and it looks like the only way Apple can fix the ipad is restoring it to its factory settings. So I called the closet Apple store and they told me to reset it to factory settings and then set up an oppiment at the store online. I tried to look for alternatives like tinyumbrella and redsn0w which did not work at all. So then I remembered that when my ipod touch 2nd gen froze to let the battery die so I waited 5 day because the ipad was at 50 percent. Then that didn't work so then it magically started playing my music. I can control the songs from my keyboard so I thought... well what if I typed my password in... and voila!!!!! I'm in and nothing's gone!!!!!! Their really is a God who answers our prayers!!!!!

  • Mikail Lotia Level 1 (0 points)

    This helped me out. I got the iPad back to factory mode and restored from my last backup. Thanks!

  • Mikail Lotia Level 1 (0 points)

    That's pretty much exactly how my iPad got locked too. Bit of a flawed system.