I can't make the backup of my iPhone and I can't make the software uptate, what I should do? every time he show me an error like "The backup can't be finish"

Question

I can't make the backup of my iPhone and I can't make the software uptate, what I should do? every time he show me an error like "The backup can't be finish"

I can't make the Backup of my iPhone and i can't make the software update, do you have any ideea what I should do? every time it shows me a problem

iPhone 4, iOS 6.1.3

Posted on Nov 11, 2013 2:44 PM

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Answer 1

matt00

Level 5

4,041 points

Nov 13, 2013 2:17 PM in response to madalinanicolae97

Hey madalinanicolae97,

Thanks for the question. I understand you are experiencing issues with creating a backup. The following resources may help to resolve your issue, based on how you are attempting to create the backup:

iOS: Troubleshooting backup issues in iTunes

http://support.apple.com/kb/TS2529

iCloud: Troubleshooting creating an iCloud backup

http://support.apple.com/kb/TS3992

Thanks,

Matt M.

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