I have tried lots of answers and failed so I asked for a password reset on the link but the email address showing is not mine. It's not listed either on my contact details. What to do??
iPhone 4S, iOS 7.0.1
Hello Wheesht,
Thanks for the question. If you do not remember the answers to your security questions, the following article provides various solutions. If you have already exhausted all options, please see the additional resource below.
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
- sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password
- sign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
- contact Apple Supportfor assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you continue to have issues, please contact our Account Security Team as outlined in this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.
The rescue email address does not belong to me. And i have forgotten my security questions help!
