Safari has mostly stopped working for Google Docs in our school and generally around our school district. District traffic is heavy and students keep getting a "trying to connect" message or " you must refresh" but are unable to edit.
Google Chrome works fine. This will be a tremendous loss to Apple over the years if Safari is not resilient with Google Docs and students become accustomed and habituated to Chrome.
We just encountered the same problem. Even the keyboards have stopped working in Google Docs. We try to standardize on Apple software, including Safari, but our staff and students will switch to Chrome if this continues. I have no idea whether this is a Google or Apple issue but I hope one of them fixes this.
My first guess would be that the issue is the Safari version. Both Apple and Google Docs are "upgrading" frequently. Safari Version 6.1 works fine on my personal laptop. If i remember correctly our school district image is v5. Unfortunately the computers are flat screen iMacs 3+ years old with 500 megs of memory. Our district always buys new machines with miniumal memory thinking they can get upgrade memory cheaper in the future, which they never do because they dont want to invest in old machines, so we get stuck. Upping the version of Safari and the OS might be impractical.
From the point of view of building a rich, reliable, creative curriculum for students in a school system with tight budget constraints, modern technology *****.
I have Safari 6.1 (7537.71). I just upgraded on November 13 and now GoogleDocs is not working. I can open and create documents but am having trouble editing; the screen freezes and I cannot type.
Likewise. I have Safari Version 7.0 (9537.71) Maverick. Can create, change page settings, copy and paste to and from Google Docs, but cannot type within a Gdoc. Able to place curser anywhere...it blinks...yet, keyboard is nonfunctional.
Keyboard behaving oddly (sometimes no response, sometimes types symbols) in Google docs and cannot access the user account header on other Google pages with Safari Version 7.0 (9537.71) on Maverick. Come on guys, play nice now...
Same here - I cannot edit Google Docs with Safari (Chrome is fine) - if suddenly it works it does just for a second. It stopped working a few days ago.
Having the same issue. Using Maverick (OS 10.9) and Safari 7.0. Can't type in Google Docs, can't edit docs shared with me. I downloaded Chrome, it works fine. So it must be a Safari issue, not an OS or Gdoc issue.
Same issue here. Mavericks + Safari 7.0 = inability to type in Google Docs. It's been about three or four days like this. Any fix?
Chatted with Apple Support. They suggested going to the Applications folder, selecting Safari, choose Get Info (Apple-I) and then checking the "Open in 32 Bit Mode" box, then relaunching Safari. Tried it. Didn't work. Unchecked it. Relaunched. Still didn't work.
Unsolved!
I've had the same problem for a few days until I finally came to this post and found that it's apparently a known issue.
James, I tried this and it worked. I wonder if opening in 32 Bit Mode would make any difference though.
Safari has been 64 bit since v4 that shipped with 10.6 Snow Leopard. So I'm guessing there's something more going on.
Jessie, did you intend to provide a link for "this post" or were you referring to Jame's "Open in 32 Bit Mode" suggestion from apple support?
Does anyone else have the secondary issue of not being able to access any of the Google account management features in Gmail and other services? When you click your avatar in the upper right corner, a drop down menu should appear allowing you to sign out or add an account.
I may have stumbled onto a breakthrough in the case here folks. Tried creating a new doc. Would not let me type anything. Changed the font from Ariel to Trebuchet and it began working! Switched back to Ariel. Still worked. New doc, still worked.
This is bizarre.
I just attempted to replicate James' test. As of this moment running Safari 7.0 (9537.71) in 64 bit mode on Mavericks, I can successfully:
1) Create a new document and enter text in the Arial font
2) Edit an existing document and enter text in the Arial font
3) Access the upper right drop-down user account menu on the individual document page
However, I still cannot:
4) Access the upper right drop-down user account menu on the Google Drive listing page
Bizarre indeed.
I'd also recommend everyone work through the Google Docs, Sheets and Slides troubleshooter at
https://support.google.com/drive/troubleshooter/2853025 to make Google aware of these issues.
Are you still having this issue? I had an issue where I couldn't type in a word document yesterday but everything appears to be working today.
Safari has stopped working for Google Docs
