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iPad Air Netflix resolution issues. How do I fix it? Looks worse vs iPad 2!

Anyone else experiencing poor image quality while streaming Netflix on the new iPad Air? I have the setting on Netflix to Good quality, which is supposed to stream HD quality and it works just fine in a previous generation iPad. Help!

iOS 7.0.3, IPAD AIR

Posted on Nov 11, 2013 7:52 PM

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22 replies

Feb 16, 2014 7:29 AM in response to libertino85

Finally fixed my issue.

Went to neflix account settings on computer and changed playback settings from High to auto.

has to do with how it senses the Ipad Air, and this fixed it for me.


Logged in with ipad air and it streamed in sharp HD again.


I had it set to High and ipad 2 played just fine, but looked real bad (640x 480) on ipad Air.

so now it is on Auto .. Much Better!


Hope this works for the rest of you

Feb 16, 2014 6:48 PM in response to cboyfl

Not sure, man. My issues were happening even though my setting was on "Auto". Since I complained about it, something has definitely changed automatically, though, because I didn't do anything and now Netflix seems to be popping into HD on my iPad Air. Finally! Sometimes it's hit and miss but that is more likely attributed to my network speeds fluctuating.


I'm starting to think it's on Netflix and not Apple.


I do see how if some people changed their setting to "Auto" it would help. Definitely do that, guys.

Feb 18, 2014 8:30 AM in response to Golden_lab1

Same issue here. Very frustrating and pretty much unusable for me. All other apps stream just fine with the exception of Netflix, where I get mostly less than SD quality. All other devices (iphone 5, wi-fi blueray player) work perfectly with Netflix and I never have an issue with those. I'm perplexed too- is it the iPad, Netflix app or what?

Feb 18, 2014 9:10 AM in response to MJF1121

What is also confusing is that there seems to be a lack of complaints about this issue.


Does this mean that only a select few iPad Airs are behaving this way?

Or do most people with iPad Airs not subscribe to Netflix?

Or do most people with iPad Airs not even notice the poor quality because they don't have other devices to comapre with?


I think there's just a handful of us that this is happening to or maybe we're just the only ones noticing it. With so little attention to this issue, I don't think it will ever get resolved by the powers that be.

Feb 18, 2014 9:28 AM in response to libertino85

I think most people do not pay attention or dont care.


I have an Ipad mini retina that does the same thing and the Ipad 2 that I used to have was fine.


I'm pretty sure it is across the board on all ipad Air from what I found in other forums as well.


Some of the time it loads at 720p but most of time its at 640x480 and looks so bad.

it should easily handle 1080p because Amazon prime video loads fast and in HD

Feb 24, 2014 8:49 AM in response to Gilgafish

User uploaded fileI have an iPad 1, iPad 4, and new iPad Air. It ***** that my iPad 1 with its non-retina screen has a MUCH BETTER picture then my shiny new Ipad Air when streaming Netflix. I just checked and Netflix was already set for Auto. Still only getting 480P res on the iPad Air. Here is a picture. iPad Air on top, iPad 4 on the bottom. Both on the same wifi network (30MB internet connection).

iPad Air Netflix resolution issues. How do I fix it? Looks worse vs iPad 2!

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