Previous 1 2 Next 28 Replies Latest reply: Nov 14, 2014 12:25 AM by cdubhelena
paulgilbert Level 1 (0 points)



Does anyone have any idea why, since installing Mavericks, my Mail often shows the wrong number of emails arriving in my inbox? For example it might show 18 incoming messages, when in fact only four arrive in my inbox. There are no Junk messages appearing.


Occasionally it also shows a wrong (larger) number for outgoing too.


Any advice gratefully received!

iMac, OS X Mavericks (10.9)
  • brenden dv Community Specialists

    Hi paulgilbert,


    If you are having an issue with Mail behavior in Mavericks, you may want to make sure that you have installed the most recent Mail Update:


    OS X: About Mail Update for Mavericks



    - Brenden

  • paulgilbert Level 1 (0 points)

    Hi Brenden


    Thanks for your reply. I've just checked and I do have the latest update.

    By coincidence when the email from Apple Support came in it arrived with two others, so three in total. Mail said I had 17 incoming messages! Strange ...

  • Joseph Kriz Level 5 (5,095 points)

    I am seeing the same thing.


    Also seeing that when I send one email, it might say it is sending 3 or 5, etc.


    Don't know why Mail no longer knows how many it is sending or receiving.

  • Svetloslav Level 1 (5 points)

    Absolutely truly noted. Yet another bug from the avalanche of bugs that flooded us since Mavericks. Apple has a LOT to do. A particularity that might be of importance is that I use POP3 accounts only. On the other hand Apple might be focusing on IMAP and knowing Apple once it decides for something, …well that’s it, all of a sudden we all are forced to that thing only and nothing else. Maybe someone here with IMAP can confirm if the bug exists also for that protocol.

  • Tony808 Level 1 (0 points)

    I've noticed the same thing but it is NOT due to Maverick. This has been the case for some time. I used to think it was my (wonderful) set of rules that I had set up that were filtering out dozens of spam etc. But of course that theory broke down when I realized that the out going numbers were high too when I was only sending one email.


    So it is definitely a glitch but not a uniquely Maverick one.



  • Svetloslav Level 1 (5 points)

    Nope, this bug showed up with Mavericks, where Mail was updated to version 7. Uner Mountain Lion things were working ok, at least for POP3/SMTP accounts. As for IMAP I can not be sure of, because I have never used it and have no desire of using it. 

  • Eric Root Level 9 (50,187 points)

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.


    Mail/Provide Mail Feedback

  • Svetloslav Level 1 (5 points)

    That's not the right attitude and will never have a success. If Apple wants to better their products, they can easily sacrifice the salary of one, or even many guys, who will scroll Apple's forums in particular, but also the net in general, looking for reported bugs and forward them to development. I myself, as a customer should not be burdened with the inconvenience of reporting to the "mighty one" without a sole acknowledgment on top of having to live with countless bugs, that should have not been there to begin with. And frankly not only me, but most of users are way too busy with their own problems, to spend precious time chasing king Apple. Apple is not god and will never be! Just a lousy, self absorbed, profit seeking corporation. Mark my words - soon, very soon all those misconceptions will be revised through force in the heads of the people. Time has come for a fundamental change of all known understanding to date!

  • Carlos J R Level 1 (0 points)

    The behavior is with messages that are in server.

    In Mail preferences there is an option to remove a copy from server after time (POP account), when this option is checked, every time Mail connects with server shows the number for “incoming messages” that are in the server and the counter grows every time.

    I hope Apple fix this bug.

  • kpott Level 1 (0 points)

    Same here, I even trashed my preferences...still no hope.

    Worst Mail app ever!



  • ErwinDOWS Level 1 (0 points)

    I have the same problem, pls FIX.

  • Avid4IT Level 1 (0 points)

    I have this same problem.  I have a number of accounts set up - all POP apart from iCloud.  Since upgrading to Mavericks, the count for new mail and sending mail are always higher than they should be.  It was disconcerting at first, especially the suggestion that mail was sending 'extra' mails.

    As far as I can tell so far, it is only an issue of the mail count, but it really doesn't inspire confidence.

  • Print Hack Level 1 (0 points)

    I just upgraded to Mavericks including the new mail and have the same problem (inaccurate representation of incoming and outgoing mail in Mail "Mail Activity" bar.


    Any fixes for this that you know of?

  • paulgilbert Level 1 (0 points)

    As suggested by Eric Root (above) I submitted feedback



    Perhaps if enough users do this it might encourage them to look into it ...?

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