HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant
Jqz16d
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Q: how do i change my i cloud to accept my new apple ID on my I phone

I have changed my Apple Id. I have now gone to use i cloud on my i phone and found that it keeps asking for a password and the account is the old apple id. no matter what i have looked at to get the i cloud to accept my new apple ID which is cleared by Apple the phone will not accept any password for the old ID or accept a change to the new ID.

Has any one found this in the community? Why does the I cloud not speak to the apple account and the account holder?

iPhone 4, iOS 7.0.3

Posted on Nov 12, 2013 8:47 AM

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Q: how do i change my i cloud to accept my new apple ID on my I phone

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 12, 2013 8:51 AM in response to Jqz16d
    Level 10 (103,728 points)
    Apple TV
    Nov 12, 2013 8:51 AM in response to Jqz16d

    Welcome to the Apple community.

     

    This feature has been introduced to make stolen phones useless to those that have stolen them.

     

    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.

     

    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".

     

    You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

     

    This article provides more information about Activation Lock.

  • by randers4,

    randers4 randers4 Nov 12, 2013 8:52 AM in response to Jqz16d
    Level 9 (62,850 points)
    Nov 12, 2013 8:52 AM in response to Jqz16d

    To change the iCloud ID on your phone you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.