I have a new VOIP phone service and I am unable to access my default gateway, which is 10.0.1.1 which should take you to your router. I need to check reset/fix the router. I also need to get my username and password to access the router. I can't use my phone unless I have this information.
Airport Wireless-OTHER, Mac OS X (10.5.8)
What is the make & model of this router?
What is the make & model of this router?
Aiport Express
Is ist listed on the router, itself?
The default gateway IP address of the AirPort Experss is: 10.0.1.1. Its default base station administrator password is: public
When the telephone company used the remote to try to get to the default gateway (10.0.1.1), they could not access the router. Tried to get there by typing 10.0.1.1 in the address bar. It just kept giving an error page that there is no such address as www.10.0.1.1. So, they told me to contact my wireless router company to find out the questions originally asked.
What is the make & model of the Internet modem that you have the AirPort Express directly connected to via Ethernet for Internet service?
For the Internet Modem:
Make: Arris
Model: TM502G
Ok thank you for clarifying that for me.
I believe that the phone company needs to know your AirPort's WAN-side (public IP address) in order for them to remote access the device.
To find out what your current public IP address is you can use a web-based program, like: My WAN IP. This is the IP address that your ISP is assigning (via your modem) to the Express.
How do I access my default gateway to get to my router? I also need my username and password to the router
