3 Replies Latest reply: Aug 17, 2014 10:03 AM by wfuehr
kwcommando Level 1 (0 points)

Just purchased a Vizio E55 240hz led 3D tv. Cannot connect my Apple Tv, it flickers then goes black. Did the upgrade but the same. Never had a problem before. No video or audio.


AppleTV 2
  • sterling r Community Specialists

    Hey there kwcommando,


    It sounds like you connect your new TV to your AppleTV and you get no audio or video at all.

    I want to recommend this info from the article to help troubleshoot the issue named:

    Apple TV (2nd and 3rd generation): Troubleshooting video issues


    Your TV picture is completely black or has other quality issues such as static or blurry video

    1. Confirm the settings and configuration of your television.
      • Check to verify that your TV's video input matches the HDMI connection.
      • Refer to the manufacturer's user guide for assistance with changing your TV input or picture mode.
      • Verify that your television meets the Apple TV minimum resolution requirements.
    2. Verify that the Apple TV's power cable and the HDMI cables are securely connected.
      • When connecting to power, observe the front LED on your Apple TV for activity. If no light is visible, try a different power outlet or power strip.
      • Connect the Apple TV directly to your television, bypassing any home theater receivers, splitters, repeaters, or switches temporarily.
      • Inspect all cables for any kinks, tears, or other evidence of damage.
      • Verify that the HDMI cable being used with your Apple TV is a bidirectional cable. Although rare, single-direction HDMI cables do exist. If unsure, try flipping the connection between your Apple TV and television.
      • If all else fails, try a different HDMI cable.
    3. Change the Apple TV resolution:
      • Press and hold the Menu and Up button on your Apple Remote for six seconds.
      • The Apple TV will automatically cycle to the next resolution at approximately 20 second intervals.
      • Press Play on the Apple Remote to keep the current resolution or Select to manually cycle to the next resolution.
    4. Reboot your Apple TV by holding down the Menu and Down button on the Apple Remote for six seconds. Allow the Apple TV a few minutes to restart.

    Note: If the Apple TV video functions correctly after bypassing a receiver, switch, or repeater, please refer to the accessory manufacturer's user guide for additional support.


    Thank you for using Apple Support Communities.



  • kwcommando Level 1 (0 points)

    It looks like the unit was locked into a resolution that wasn't compatable.  As soon as I followed the directions for changing it popped up. It still doesn't see 1080P but drops down to the next lowest.


  • wfuehr Level 1 (0 points)

    I was having the same issue, which went away immediately after reversing the ends of the HDMI cable. Incredible. Thank you.