Q: Why does my SuperDrive mute for some time while in iTunes?

Hello John,

Thank you for providing all the information about what is going on with the SuperDrive issue you are experiencing.

I recommend resetting the System Management Controller (SMC) on your iMac:

Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve

1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.

You can find the full article here:

Intel-based Macs: Resetting the System Management Controller (SMC)

http://support.apple.com/kb/HT3964

If you are still having trouble with playing audio, I recommend the following article:

Apple Computers: Troubleshooting the slot-loading SuperDrive

http://support.apple.com/kb/HT2801

Thank you for posting in the Apple Support Communities.

Best,

Sheila M.

Hi John,

Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

All the best,

Sheila M.