Why Won't 4th Gen iTouch Appear in iTunes?

Question

Why Won't 4th Gen iTouch Appear in iTunes?

When I connect my 4th generation iPod Touch to my Windows 7 PC, it no longer appears under "Devices". I have another iPod(3rd gen Nano), that syncs very sluggishly but still syncs successfully. I've uninstalled iTunes and all component software such as the Mobile Device Support in the order prescribed by Apple for this kind of problem, and re-installed iTunes(11.1.3.8), twice - including restarting my system inbetween the uninstalling and the reinstalling. I can't sync wirelessly, because that feature is currently turned off. The iPod shows up in Windows Explorer, and charges, but iTunes ignores it. It is connected directly to the PC - no hub involved.

This is a fairly recent problem, my device seems to have last been backed up on my computer on the 18th of October 2013.

Can anyone suggest something to help remedy this?

iPod touch, iOS 6.1.3

Posted on Nov 12, 2013 3:21 PM

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Answer 1

Best reply

lllaass

Level 10

210,411 points

Nov 12, 2013 3:24 PM in response to Cracked Jacker

The Nano uses different drivers than iOS devices like the iPod touch

Did you:

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

or

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Run this to help if it identifies the cause

iTunes for Windows: Device Sync Tests

Have you tried on another computer to help determine if you have a computer or iPod problem?

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Answer 2

Nov 12, 2013 3:39 PM in response to lllaass

Yes, I'd already done Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7, to no effect. I've just run the Diagnostics Sync Test, result was "No iPad, iPhone or iPad found", details below:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Gigabyte Technology Co., Ltd. Z68X-UD5-B3

iTunes 11.1.3.8

QuickTime 7.7.4

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 00C7BCA00CFCCB40

Current user is not an administrator.

The current local date and time is 2013-11-12 23:35:26.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GTX 560 Ti

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.1.3.8 (x64) is currently running.

iTunesHelper 11.1.3.8 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Device Sync Tests ****

No iPod, iPhone or iPad found.

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Answer 3

lllaass

Level 10

210,411 points

Nov 12, 2013 3:42 PM in response to Cracked Jacker

- Try another cable.

- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

- Try on another computer

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Answer 4

Nov 12, 2013 4:10 PM in response to lllaass

Have tried it on two other systems - one Windows 7 running iTunes 11.0.2.26 and one Mac running iTunes 11.1.1(11) - both systems recognised the iPod and attemted to begin syncing. Have used two different cables and have used different USB connectors on my PC, no change in the problem. Can't see any foreign material in iPod dock connector, but if there was then I assume that the connections to the other two PCs would have been successful.

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Answer 5

jsenuta

Level 1

41 points

Nov 12, 2013 4:14 PM in response to Cracked Jacker

It is possible you have a computer problem. Call the company who manufactured your computer and ask if they can help. You can try erasing the computer but that would be last resort. IF you do decide to erase, be SURE to backup your computer so you dont lose any important files.

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Answer 6

Nov 12, 2013 4:23 PM in response to jsenuta

Well, I built my computer, so calling isn't an option. 😀

My best guess up until today was that Avast would have been causing a conflict or a lockout for something necessary, but that doesn't seem to be it.

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Answer 7

Nov 16, 2013 6:46 AM in response to Cracked Jacker

No one have any more ideas? Anyone care to speculate about whether it would be better to do a "Reset All Settings" or an "Erase All Content and Settings", as opposed to formatting my PC?

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Answer 8

lllaass

Level 10

210,411 points

Nov 16, 2013 8:07 AM in response to Cracked Jacker

YOu previously said "Have tried it on two other systems - one Windows 7 running iTunes 11.0.2.26 and one Mac running iTunes 11.1.1(11) - both systems recognised the iPod and attemted to begin syncing. "

Just what happened then? Did the syncing stop? What was displayed on the starus bar of iTunes?

Without knowing that I can't say whther to reinstall WIndows or restore/erase the iPod.

"Reset All Settings" willhave no effect on your problem

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Answer 9

Nov 23, 2013 10:29 AM in response to lllaass

Sorry for late reply - I ended up having to format my PC due to Graphic Driver issues, but the sync issue seems to be fine now. Ta for your help, regardless.

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Answer 10

wjones14

Level 1

5 points

Nov 23, 2013 3:39 PM in response to Cracked Jacker

What do you mean by formatting your PC?

I have a similar issue to yours - I was able to sync my iPod Touch 3rd Gen and iPad Retina to iTunes fine. My last successful sync was on Oct 15 2013. Then, I upgraded my PC by switching to an SSD and doing a clean install of Windows 8. Copied my iTunes library, and installed iTunes 11.1.3.8, and now neither the iPod or iPad are recognized by iTunes. WIndows does recognize both devices.

I have tried every solution on the Apple support site, including reinstalling iTunes, stopping/starting the service, etc. I've tried different cables, different USB ports, nothing seems to make a difference. There are plenty of other users with the same issue apparently, and most seem to have started with either iTunes 11.1.2 or 11.1.3.

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Answer 11

wjones14

Level 1

5 points

Nov 26, 2013 6:30 PM in response to wjones14

I figured out my problem... the Apple Mobile Device USB driver was not installed. Once the driver was installed, the iPod was recognized in iTunes.

Instructions here: http://support.apple.com/kb/ts1538

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