1 Reply Latest reply: Nov 12, 2013 10:35 PM by NortonSupport
mjmolinari Level 1 Level 1

I just installed a new wireless Epson XP-410 printer, the install went fine and works from my dell laptop but the iMac displays "communication error" in the queue.  I have  reset the printing system twice and reinstalled the printer twice.  It could be a norton firewall issue but nothing shows as blocking for the printer.

This printer has a scanner function and that works fine. Any insight would be appreciated, thanks.


iMac, Mac OS X (10.6.8)
  • NortonSupport Level 1 Level 1

    Hello,

     

    Sorry for the trouble. I am Vineeth and I am from the Norton Support team.

     

    Did you try disabling the Norton firewall and see if you can access the printer? If you can print after disabling the Norton Firewall, please let me know.  I can help you fix the problem.

     

    Thanks!

     

    Vineeth

    Norton Support