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iCloud Backup message resolution

To resolve the frozen icloud message "iCloud Backup is unable to access the account @me.com. Review your account information in Settings." Reset your iPhone by pressing the On/Off button and the Home button at the same time.


The problem is identified on this help page (http://support.apple.com/kb/TS4576), but no resolution is given. I think a column needs to be added this troubleshooting document to provide a clear resolution for each message.


The above resolution was provided to me by Mike at AppleCare chat support. He also provided this document for further detail on the resolution, http://support.apple.com/kb/ts3281?viewlocale=en_US .


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iPhone 5

Posted on Nov 12, 2013 6:53 PM

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iCloud Backup message resolution

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