WTF does this mean?:

Question

WTF does this mean?:

I can't access my iphone on itunes when I plug it into the computer. This is the "error" message it gives me.

The iPhone “Kirk's iPhone” cannot be used because it requires iTunes version 11.1 or later. Go to www.itunes.com to download the latest version of iTunes.

Sounds simple enough. But, why wouldn't my phone (an iphone 4) have iTunes 11.1 or later? There are no available updates for my phone or computer, it says everything is up to date. And when I try to go to itunes the website just says something like, "your phone already has itunes."

Anybody else seen a message like this?

Thanks!

Kirk

Posted on Nov 13, 2013 2:27 AM

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Answer 1

Best reply

AnaMusic

Level 9

57,562 points

Nov 13, 2013 2:33 AM in response to jonathankirkbrooks

You are Confused... The iTunes App on an iDevice is not the same as the iTunes Application for a computer.

You are being told in the message that Your Computer needs to have iTunes version 11 or later Installed on it to Sync an iDevice with iOS 7.

iTunes free download from www.itunes.com/download

NOTE:

You do not state what your computer is...

If a Mac... Click on the Apple icon.. Top left in Finder...

 > About this Mac > Version...what does it say?

You need Mac OS X 10.6.8 as a minimum for iTunes 11

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Answer 2

Nov 13, 2013 2:37 AM in response to AnaMusic

Thank you so much!

It is a mac, but an older one, 2008.

version is 10.5.8

How can I get the newer version? When I click the apple, and then "software update" it just says "your software is up to date"

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Answer 3

wjosten

Level 10

95,321 points

Nov 13, 2013 2:43 AM in response to jonathankirkbrooks

You need to first upgrade to OS X 10.6.8...US $20 from Apple, then update iTunes to 11.1 or greater.

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Answer 4

AnaMusic

Level 9

57,562 points

Nov 13, 2013 2:45 AM in response to jonathankirkbrooks

jonathankirkbrooks wrote:

Thank you so much!

It is a mac, but an older one, 2008.

version is 10.5.8

Upgrading to Snow Leopard = OS X 10.6.x

It is Not available as a download... It is a Paid Upgrade.

Do this first...

Check that your Mac meets the System Requirements for Snow Leopard...

Snow Leopard Tech Specs

http://support.apple.com/kb/SP575

If so... Purchase a Snow Leopard Install Disc...

http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard

Other countries...

http://support.apple.com/kb/HE57

After the Successful Install, run Software Update to get the latest updates for Snow Leopard and iTunes.

Be sure to make a Backup of your Current System Before Upgrading...

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Answer 5

Nov 13, 2013 2:45 AM in response to wjosten

Thanks guys. Up until now I have not had to pay for any updates. I suppose my computer is just old enough that I don't get updates for free anymore? And if I don't pay for the update I can't use my iphone with my computer?

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