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Nov 15, 2013 9:34 AM in response to ibdanlby sheila_m.,Hello ibdanl,
Thank you for the details of the issue you are experiencing with FaceTime. I recommend following these steps for the issue you described:
Troubleshooting FaceTime for Mac
You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
If you encounter issues making or receiving FaceTime calls, try the following:
- Verify that FaceTime is enabled in FaceTime > Preferences.
- If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
- Verify that the Date, Time, and Time Zone are set correctly:
- From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
- Enable "Set Automatically".
- Click the Time Zone tab and confirm the closest city is correct.
- Verify that both parties are connected to an active broadband Internet connection.
- See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
- Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
- Verify the phone number or email address being used is the correct one activated for FaceTime.
- You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
- Verify that both parties have installed the latest software updates for their Mac and/or device. See:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Thank you for using Apple Support Communities.
Best,
Sheila M.
- Verify that FaceTime is enabled in FaceTime > Preferences.
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Apr 22, 2014 11:01 AM in response to sheila_m.by dlh27054,Ibdanl, and/or others out there having the same issues, look in your contacts on both devices and you can preferentially set your addresses, phone numbers, etc., to specific responses. In other words you can configure your devices by going to Facetime (on your Mac), Preferences, and input into the section which reads (conveniently), "You can be reached by Facetime at:". On Your phone you can list which is your "computer" address, and which is to be used by Facetime.
<Edited by Host>
