2 Replies Latest reply: Apr 22, 2014 11:01 AM by dlh27054
ibdanl Level 1 Level 1 (0 points)

When I'm home, my iphone always answers facetime calls. I want my MAC to answer these calls.

Trying different things to get this to work. People are calling me @ the me.com address, yet iphone still answers.

My MAC is set up on my me.com address for facetime and that same address is in the iphone addresses.

 

What am I missing?


iPhone 4, Mac OS X (10.7.5)
  • sheila_m. Community Specialists Community Specialists (3,265 points)

    Hello ibdanl,

     

    Thank you for the details of the issue you are experiencing with FaceTime.  I recommend following these steps for the issue you described:

     

    Troubleshooting FaceTime for Mac

    You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    • Verify that both parties have installed the latest software updates for their Mac and/or device. See:

     

    FaceTime for Mac: Troubleshooting FaceTime

    http://support.apple.com/kb/ts4185

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • dlh27054 Level 1 Level 1 (0 points)

    Ibdanl, and/or others out there having the same issues, look in your contacts on both devices and you can preferentially set your addresses, phone numbers, etc., to specific responses. In other words you can configure your devices by going to Facetime (on your Mac), Preferences, and input into the section which reads (conveniently), "You can be reached by Facetime at:".  On Your phone you can list which is your "computer" address, and which is to be used by Facetime.

     

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