1 Reply Latest reply: Nov 15, 2013 11:21 AM by matt00
msakamoto Level 1 Level 1 (0 points)

I just bought the ipod nano and charged it overnight and now I cannot turn it on??? How to fix this problem.


iPod nano
  • Community Specialists Community Specialists (4,010 points)

    Hey msakamoto,

     

     

    Thanks for the question. I understand you are experiencing issues with your iPod nano. The following resource may help to resolve your issue:

     

    iPod nano (6th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS3474

     

    Will not turn on or screen remains dark

     

    - Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.

     

    - If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.

     

    - If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.

     

    - If the screen remains dark and will not turn on, then your iPod may need service.

     

    Thanks,

     

    Matt M.