3 Replies Latest reply: Jun 13, 2014 10:58 PM by JobyC
waldrip Level 1 Level 1

My airport utiity does not see my time capsule. I have reset the time capsule.

  • Level 5 Level 5

    Hey waldrip,



    Thanks for the question. I understand you are experiencing issues with your Time Capsule not displayed in AirPort Utility. The following resource provides information for this issue in relation to AirPort base stations, and may help to resolve your issue:


    AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3



    Steps for OS X Lion or Mountain Lion


    This can happen if IPv6 has been disabled. To enable IPv6 for your network interface:


    1. Choose Apple menu () > System Preferences, and then click Network.


    2. If a lock icon appears in the lower-left corner, click it and enter your admin name and password to unlock the pane.


    3. Click your network service (Wi-Fi or Ethernet) in the list, and then click Advanced.


    4. Click the TCP/IP tab.


    5. Choose Link-local only from the Configure IPv6 pop-up menu.


    6. Click OK.


    7. Click Apply.


    The AirPort device should now appear in AirPort Utility.




    Matt M.

  • bidwine Level 1 Level 1

    After I installed Mavericks (10.9.1), my time capsule disappeared from Airport Utility 6.3.2.  I have tried every solution that I could find in these discussion groups, including power-cycling and the IPv6 suggestion above.


    Nothing works.


    Any and all new suggestions will be greatly appreciated.

  • JobyC Level 1 Level 1

    Hi, not sure if anyone eles is seeing this problem or it has been resolved. I just had the same issue couldn't work it out. I recently installed a virus protector onto the mac and in the protector preferences the network I connect to for the Time Capsule was seleced as a public network and hence firewalled. Turned this to private or home network and all back to normal.