MacBook Pro Retina EFI Update v1.3 doesn't solve the trackpad problem: it still freezes

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Level 1

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MacBook Pro Retina EFI Update v1.3 doesn't solve the trackpad problem: it still freezes

Hi all

Congratulations Apple for churning out a piece of junk called MacBook Pro 13" Retina.

The software update does not solve the problem and it still freezes!

I bought a Macbook Pro 13" as a gift for my brother and he just skyped in reporting the incident (btw: he installed the update 2 days ago and did a restart).

The 14 days cool off period is over otherwise we would have given the junk back. He was using a 9 year old Windows laptop before that when I thought it is a good idea he starts using Mac OS X.

It seems to me this is not a software issue but a serious hardware failure.

OS X Mavericks (10.9)

Posted on Nov 13, 2013 8:15 AM

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Answer 1

napdan

Level 1

4 points

Nov 14, 2013 7:47 PM in response to MacOSX10.6

The trackpad/keyboard freeze just happened to me too and I too had already installed the EFI update that should have prevented it.

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Answer 2

MacOSX10.6 Author

Level 1

0 points

Nov 14, 2013 11:13 PM in response to napdan

Hi there

However, I spoke to Apple and was given the following advice:

==

Thank you for contacting Apple.

Based on the details you provided, we think you might find the following information helpful:

OS X Mavericks: Reset your computer's PRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

Sincerely,

Apple Support

==

Try resetting the PRAM and please report if the freezing trackpad happens again. Please post in the following thread:

https://discussions.apple.com/thread/5509561?answerId=23775003022#23775003022&ac_cid=tw123456#23775003

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Answer 3

RP.

Level 1

0 points

Nov 16, 2013 3:37 AM in response to napdan

Is *definitely* still the same keyboard/trackpad freeze issue? It's not a different sort of freeze issue is it?

Thx

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Answer 4

MacOSX10.6 Author

Level 1

0 points

Nov 16, 2013 3:51 AM in response to RP.

Hi RP.

Please post in:

https://discussions.apple.com/thread/5509561?answerId=23775003022#23775003022&ac_cid=tw123456#23775003

I linked my thread. I think it is better if we share experience in the official thread. When I opened my thread I didn't know about the other one which draws more momentum.

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Answer 5

napdan

Level 1

4 points

Nov 16, 2013 9:43 AM in response to MacOSX10.6

Done, thank you for pointing us to the other thread!

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