Previous 1 2 3 Next 66 Replies Latest reply: Jun 11, 2014 7:32 PM by Chris CA
Teamunik Level 1 Level 1 (0 points)

I went into my local apple store yesterday to see if they would cover my cracked iphone 5s screen and was given a quote of $269 to have the screen replaced... Does anyone know if that sounds about right...? I personally think that it's a little excessive... I only had my phone for about 2 weeks and accidently damaged the touch screen by dropping it... Does anyone know if that's a fair price...?


iPhone 5s
  • Templeton Peck Level 9 Level 9 (60,070 points)

    It doesn't matter how long youve had the phone or what we think is a fair price.  The price is what it is.  Take it or leave it.

  • varjak paw Level 10 Level 10 (169,810 points)

    That is the standard price from Apple for replacing your iPhone. I don't know if any of the Apple Stores are yet able to replace the screen in the 5C, and if there are any can most likely that doesn't yet apply to all of the stores. Since you were quoted a replacement price, I would guess that the store you went to cannot yet replace the screen, so you have to pay the replacement price, whether or not you consider it "fair". Your only alternative will be a third-party repair which will void all further support from Apple.

     

    Regards.

  • Teamunik Level 1 Level 1 (0 points)

    I was told they can do it and it'll take about 15-20 min to have the screen replaced..

  • varjak paw Level 10 Level 10 (169,810 points)

    Then they're probably quoting you the wrong price. I haven't seen confirmation of the screen replacement price for the 5C, but the price for the iPhone 5 is US $149 and I can't imagine the price for the 5C being significantly higher. Confirm with the Apple Store what they're actually going to do and what your price will be. It shouldn't be $269 unless they're replacing the phone.

     

    Regards.

  • colingoree Level 2 Level 2 (155 points)

    Sorry varjak paw but that is incorrect information. The following is coppied right off of http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne.

     

    Out-of-Warranty Service

    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.

    iPhone modelOut-of-Warranty Service
    iPhone 5s, iPhone 5c,
    iPhone 5
    $269
    iPhone 4S$199
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone
    $149
  • wegras Level 6 Level 6 (14,300 points)

    why don't you read @ vp 's post carefully

  • colingoree Level 2 Level 2 (155 points)

    Unless you can find other service pricing on the Apple site I believe I read it just fine. Any other pricing would be store specific in which case they were still quoted the correct price.

     

    I couldn't find any price quotes for just a screen replacement on the site... You?

  • ios decipher Level 4 Level 4 (2,945 points)

    Hmmm sorry no offence but as Peter Gillespie said please read varjak paw post again because I believe you misunderstood as you just confirmed what he posted but then disagreed with him. His information was correct that an iPhone 5 screen replacement in the US is $149 and an out of warranty service which is a full unit replacement is $269.

     

    Hope this clears things up

  • colingoree Level 2 Level 2 (155 points)

    Where is it posted/stated? I would really like to know.

  • Teamunik Level 1 Level 1 (0 points)

    What would be considered an out of warranty repair...? Out of the 1 year limited warranty or just because it's an accidental damaged and not covered under the the 1 year warranty...? The employee at Apple never mentioned anything about a full unit replacement... He made it seem like they were just gonna replace the screen for that price... There would be no reasons as to why I would need to replace my entire phone unless they couldn't do the repairs in house

  • ECM2006 Level 1 Level 1 (0 points)

    I had the same problem.  They offer the whole phone replacement for $269 and said they didn't yet have the parts to just replace the screen.  After looking around a bit, the usual non-apple screen repair folks seem to not have the parts yet either, at least in SF.

  • Teamunik Level 1 Level 1 (0 points)

    I'm in Fresno and I tried calling around for third party repair but only was able to find 1 store that would replace the screen... Their price was $325... Really not worth it as far as I'm concerned

  • ios decipher Level 4 Level 4 (2,945 points)

    No worries happy to clarify

     

    Screen Shot 2013-11-14 at 10.43.23 am.png

    OP Teamunik stated they were informed by the Apple Store a screen replacement for an iPhone 5S would cost $269. What varjak paw made clear in his post above was that $269 is not the price for screen replacement but for an out of warranty service. varjak paw was correct in saying that in the US an iPhone 5 screen replacement is $149 and what OP had been quoted was the price an a full unit out of warranty service. So varjak paw advised OP to contact the Apple Store again and ask them to clarify because the price for a screen replacement they were quoted was incorrrect.

     

    Note: No information has been provided that Apple can now replace the screens for an iPhonew 5C or 5S only the iPhone 5.

  • ios decipher Level 4 Level 4 (2,945 points)

    As stated in the link http://www.apple.com/support/iphone/service/faq

     

    What type of damages are not covered by my warranty?

    Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.

    An iPhone that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, an iPhone that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple's Repair Terms And Conditions for further details. Refer to this article to check if the Liquid Contact indicator on your product has been triggered.

    If your iPhone is not eligible for warranty service, you may wish to contact your carrier for other options.

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